Online Store Reviews
| Xerxes |
 Posted: Wed, 11/02/2009 - 8:08pm
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Thought it would be good to get a few reviews in here for online stores. delivery, quality, service etc. -------------------------------------------------------------------------- Store: Bespoke Boutique - http://www.bespokeboutique.com Service: Excellent Delivery Times: Fast Good Point: Really friendly guys, answer any questions you have, including sizing questions. Provide good measurements of how the items fit in each size. Fast delivery, good sales. Bad Points: Need to get some more brands under their belt. Score: 8/10 -------------------------------------------------------------------------- Store: Dpmhi - http://www.dpmhi.com Service: Delivery Times: Slow Shipping Good Point: Always good prices in the sale Bad Points: awful email response Score: 7/10 --------------------------------------------------------------------------- Store: The Corner - http://www.thecorner.com Service: Excellent Delivery Times: Fast from Italy. 1 day to be precise ordered from there more than once so not a fluke Good Point: good site usability. nice description of each brand. clear navigation. Good customer service Bad Points: seems like their footwear may have been 'worn' Score: 8/10 --------------------------------------------------------------------------- Store: Haven - Service: Excellent Delivery Times: Fast from Canada Good Point: Good Product range, prices (due to exchange rate), Back and front pics of items. Accept Paypal Bad Points: None Score: 8/10 --------------------------------------------------------------------------- Store: Red Square Clothing - http://www.redsquareclothing.co.uk/ Service: Excellent Delivery Times: Fast Good Point: Low shipping costs or free with min spend. Good pics of items. Excellent sale prices Bad Points: Did not come across any. Score: 8/10 --------------------------------------------------------------------------- Store: Antonioli - http://www.antonioli.eu/ Service: First order has to be confirmed by your bank / card (48 hrs) Delivery Times: took 8 whole days from ordering inc above Good Point: Free shipping from Italy, nice (scented), high quality package. Stocks labels not found elsewhere. Wish list function. 10 day return policy. Bad Points: Was addressed incorrectly - arrived at launderette up the road Score: 6/10 --------------------------------------------------------------------------- Store: Tres Bien Store - http://www.tresbienshop.net/ Service: Excellent, really friendly and always really fast to reply to emails and a with a bit of banter. Returns never a problem Delivery Times: Fast from Sweden (Dublin 2-3 days) Good Point: Probably one of the best stores, if not the best on the web at the moment, and new ranges been added this year... Bad Points: Bad sales, only ever seem to offer 20-30% off, last years models(no oki-ni) we're slightly off putting! Score: 9/10 --------------------------------------------------------------------------- Store: Oi Polloi - http://www.oipolloi.com/ Service: Top quality and always willing to help, good for a discount if you call and returns always dealt with fast Delivery Times: Fast from Uk (Dublin 2-3 days), UK next day?? Good Point: Excellent range of more casual wear and hard to find collections... Bad Points: They still carry Lyle&Scott!? Wtf...Size guide can be wrong at times... Score: 8/10 --------------------------------------------------------------------------- Store: Uniqlo - http://www.uniqlo.co.uk/ Service: Average/poor Delivery Times: Reasonable 3 days from despatch. I do not think that they ship over weekends. Good Point: Good items for the price. Quick email response on weekdays. Offer online tracking Bad Points: Limited stock range and sizes. No back views of items. Beware of the despatch and check the amount, I used the 20% discount code which made the the Mac coat I got £47.99, but the not states £59.99. "Details of your order are shown on this page and your debit/credit card been charged with the amount shown" Score: 4.5/10 --------------------------------------------------------------------------- Store: Clarks - http://www.clarks.co.uk/ Service: Excellent Delivery Times: Standard delivery fast, ordered Mon evening and shoes arrived lunchtime today... Good Point: Sell in half sizes. Bad Points: No courier tracking once dispatched Score: 9/10 --------------------------------------------------------------------------- Store: Focus Pocus - http://www.focuspocus.co.uk/ Service: Excellent Delivery Times: Fast Good Point: Call me to tell that the pair of trainers were out of stock, but give me a another pair that werent online and an exclusive colourway that werent on sale for the same price. Also gave me a few free load of stickers aswell. Bad Points: FedEx said they made a delivery attempt, but I didnt see a delivery card. Score: 9/10 --------------------------------------------------------------------------- Store: Dimoda Service: Awesome Delivery Times: Ordered at lunch time and was with me the next morning. Good Point: Really fast delivery and nice when I phoned up to arrange sending the jeans back (they didn't fit). They also called me about 10 minutes after I ordered to tell me it was being posted. Bad Points: Based in Cleethorpes = strong accent LOL Score: 10/10 --------------------------------------------------------------------------- Store: http://www.truffleshuffle.co.uk/ Service: Anyway the T shirt was what i at first thought as been really thin, but the print was cool. But I got several emails from them explaining the construction quality was good, just that the thin t shirt added to the vintage look, and if i wanted they would refund it and tell me the weight (gsm) of other t shirts if I was after a thicker T shirt. - All this after I told them I had wipped my arse on stuff thicker than what they sent me Great service to a C*nt customer like me, and I actually like the t shirt thickness now Delivery Times: delivery was around 2 days. Score: 9/10 --------------------------------------------------------------------------- Store: Superdenim - http://www.superdenim.co.uk Service: No complaints but no info sent after order just the acknowledgment, not a despatch email etc Delivery Times: Next Day via Royal Mail Special Delivery. GBP 5.00 for SD when Oi Polloi charge GBP 3.00 or so for UPS with tracking seems a little steep Good Point: Good quality products, specialized denim etc, website is rather thorough, interesting read. Bad Points: None really other than the postage price. not been updated in a while Score 8/10 --------------------------------------------------------------------------- Store: Aphrodite - http://www.aphrodite1994.com Service: Excellent. Nice guys to deal with. Delivery Times: Very fast. £5.00 flat rate. I've ordered several items and have always had them the next day. Good Point: Around 30 brands to choose from... Bad Points: Doesn't seem to be much stock. Some new stock seems to sell out a little too quickly Score: 9/10 --------------------------------------------------------------------------- Triads Service: Piss Poor Delivery: ? Good Point: Having used this shop for many years in person and often had reasonably good service instore. Bad Point: Their online ordering leaves a lot to be desired. Placed an order 10 days ago via paypal and not received. Called to ask as well as sending an email and spoke to someone who had just got back from his holiday (so it wasn't his fault!!) However was then told that due to having a different delivery address to payment (although payment was cleared) they would not deliver. Home address is confirmed however work address is not, I'm supposed to know that this is the case with 99% of online retailers!! After pointing out that that was not the case and that no contact had been made and further to this that nothing is in there terms and conditions, as well as asking what they were planning on doing with the money, I was told that I was now not getting them and had the phone put down on me. Whilst this was happening I received an email from his colleague explaining they had now sold out. Score: 0/10 |
| joe151 |
Posted: Wed, 11/02/2009 - 8:12pm
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good idea ! |
| Jimmy326 |
Posted: Wed, 11/02/2009 - 8:22pm
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Would the FUK server be able to handle a 'online store reviews' thread if Browns gets mentioned?! |
| carl lewis |
Posted: Wed, 11/02/2009 - 8:23pm
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Dpmhi Always good prices in the sale. Slow Shipping, awful email response. Mhi fits true to size on me, but people on say size down. Overall Score: 7 out 10 |
| Fatb |
Posted: Wed, 11/02/2009 - 8:31pm
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maybe a set standard template would be useful Name: Type:(ie smart, casual, cheap etc) etc etc |
| carl lewis |
Posted: Wed, 11/02/2009 - 8:31pm
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Caliroots Excellent sale prices and product range. Flat rate shipping of £16 seems expensive but worth it the sales. Excellent pics which are clean and good amount of angles to view the product that you are viewing. Up-to-date stock system. Good description on sizing etc i.e. size up or down due to fit. They use UPS so excellent tracking, 5 days shipping from Sweden to the UK. Seem like no problems withn returns. No complaints from me at all. Score 9 out of 10 |
| poohat |
Posted: Wed, 11/02/2009 - 8:41pm
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luisaviaroma has the worst website of them, fuck javascript Yoox gets a 9/10 for its amazing returns policy (totally free, and UPS even picks it up from your door), and would be a 10/10 if it wasnt for the awful stock photos they have for clothes pollyanna charges 10 pound shipping on everything which is pretty absurd and makes returning stuff quite costly no strong opinion on any others |
| Xerxes |
Posted: Wed, 11/02/2009 - 9:15pm
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If everyone lay out their review like below I'll add them to the first post in this thread to make it easier to view. Store: Service: Delivery Times: Good Point: Bad Points: Score: */10 |
| EVERS |
Posted: Wed, 11/02/2009 - 9:20pm
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Luisaviaroma ship very quickly - order arrives within 48hs and it's free. Goods are beautifully packed and presented. They answer emails in fluent English and quickly. Yoox are fantastic in every respect, although return of funds from returns could be a bit quicker. Oki-ni have been good in my experience. End clothing were incredibly helpful and polite, shipped fast. Pollyanna goods turned up in little more than an envelope. For £10, I'd have expected a decent package, especially for the brands they stock. Cmonwealth = good package, shipped quickly. shipping expensive. average comms. Haven shop = very helpful, great comms. Accepted an offer. Quick shipping (3 days from Canada). Good exchange rate. |
| carl lewis |
Posted: Wed, 11/02/2009 - 9:27pm
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Store: Haven Service: Excellent Delivery Times: Fast from Canada Good Point: Good Product range, prices (due to exchange rate), Back and front pics of items. Accept Paypal Bad Points: None Score: 8/10 |
| flipmode |
Posted: Wed, 11/02/2009 - 9:29pm
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how can anyone like the actual yoox website? its like an online tk maxx not denying you can find a bargain on there |
| EVERS |
Posted: Wed, 11/02/2009 - 9:39pm
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how can anyone like the actual yoox website? its like an online tk maxx not denying you can find a bargain on there you don't know what you're talking about. |
| Strummer |
Posted: Wed, 11/02/2009 - 10:04pm
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Oki Ni have been flawless recently for me. Quick shipping, hassle free returns. End Clothing are shite on returns. Offered me a credit note despite item being returned in 7 days. Had to threaten legal action after 5 weeks to get it resolved. Will never buy from them again. Decent returns policy is key to online shopping IMO and this place is shite. |
| generic_guy |
Posted: Wed, 11/02/2009 - 10:10pm
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Yoox has got better but it's still awful; On the plus side if it weren't as shit and TK Maxx-esque then there wouldn't be such good bargains available. |
| Jason789 |
Posted: Wed, 11/02/2009 - 10:14pm
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Store: The Corner Service: Excellent Delivery Times: Fast from Italy. 1 day to be precise ordered from there more than once so not a fluke Good Point: good site usability. nice description of each brand. clear navigation. Good customer service Bad Points: seems like their footwear may have been 'worn' Score: 8/10 |
| EVERS |
Posted: Wed, 11/02/2009 - 10:16pm
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I'm no computer genius but Yoox is a piece of piss imo. Luisaviaroma's more difficult to navigate. |
| PHiL |
Posted: Wed, 11/02/2009 - 10:40pm
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Store: Bespoke Boutique Service: Excellent Delivery Times: Fast Good Point: Really friendly guys, answer any questions you have, including sizing questions. Provide good measurements of how the items fit in each size. Fast delivery, good sales. Bad Points: Need to get some more brands under their belt. Score: 8/10 |
| carl lewis |
Posted: Tue, 17/02/2009 - 10:02pm
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Store: Red Square Clothing Service: Excellent Delivery Times: Fast Good Point: Low shipping costs or free with min spend. Good pics of items. Excellent sale prices Bad Points: Did not come across any. Score: 8/10 |
| EVERS |
Posted: Tue, 17/02/2009 - 10:24pm
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Store: Antonioli Service: First order has to be confirmed by your bank / card (48 hrs) Delivery Times: took 8 whole days from ordering inc above Good Point: Free shipping from Italy, nice (scented), high quality package. Stocks labels not found elsewhere. Wish list function. 10 day return policy. Bad Points: Was addressed incorrectly - arrived at launderette up the road Score: 6/10 http://www.antonioli.eu/index.php |
| Kingmob07 |
Posted: Tue, 17/02/2009 - 10:16pm
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Oki-ni- Used to be terrible (imo), but great now. Seem to have sorted out their inventory system, but I'm still wary of that Warehouse. |
| Peanuts |
Posted: Tue, 17/02/2009 - 10:29pm
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Store: Tres Bien Store Service: Excellent, really friendly and always really fast to reply to emails and a with a bit of banter. Returns never a problem Delivery Times: Fast from Sweden (Dublin 2-3 days) Good Point: Probably one of the best stores, if not the best on the web at the moment, and new ranges been added this year... Bad Points: Bad sales, only ever seem to offer 20-30% off, last years models(no oki-ni) we're slightly off putting! Score: 9/10 Store: Oi Polloi Service: Top quality and always willing to help, good for a discount if you call and returns always dealt with fast Delivery Times: Fast from Uk (Dublin 2-3 days), UK next day?? Good Point: Excellent range of more casual wear and hard to find collections... Bad Points: They still carry Lyle&Scott!? Wtf...Size guide can be wrong at times... Score: 8/10 |
