Posts: 156
Joined: 2009-09-16
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Do you find yourself sending a lot of items you order back? and if so do you ever feel guilty for doing so, especially with small independent retailers.
I'd say at least 70% of things I order end up going back.
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Posts: 15410
Joined: 2006-09-08
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Most retailers don't give you enough information about sizing. If they posted measurements they'd get a lot less returns and they'd have an advantage over businesses that don't do so
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Posts: 1256
Joined: 2008-06-29
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I don't feel bad if it doesn't fit.
I feel like a tard if I change my mind over the item.
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Posts: 8302
Joined: 2008-01-21
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i agree with robii, they should supply more measurements, such as p2p or shoulder to shoulder. especially smaller retailers who dont stock as much as the bigger retailers such as ASOS (you cant expect them to give p2p's on all 100,000,000,000+ items)
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Posts: 2654
Joined: 2009-08-05
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robii wrote:
Most retailers don't give you enough information about sizing. If they posted measurements they'd get a lot less returns and they'd have an advantage over businesses that don't do so
very true.
A lot of the times I order 2 sizes with the intention of sending back if there's any doubt. Obviously it helps if there's free returns.
I ordered 5 items from yoox yesterday, 5 going back today. Hey ho...
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Posts: 5016
Joined: 2004-05-21
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70% 
asos cant be expected to provide measurements With £165M turnover they could/should find the time I'm sure
ordering 2 things rather than ask for a measurement
5/5
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Posts: 2654
Joined: 2009-08-05
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FLG wrote:
ordering 2 things rather than ask for a measurement
I guarantee if you email one of the bigger stores asking for a measurement they'll come back with this or a version of it:
"Please remember that should the product not be as you expected, you can always return it in accordance with our Return Policy." (yoox)
Girl answering emails is not going to call up the the guy in the warehouse and ask if he can pick out item X, measure it and call her back.
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Posts: 5016
Joined: 2004-05-21
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Fair enough point. I don't use 'the bigger stores' so never thought of that before.
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Posts: 15410
Joined: 2006-09-08
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I'm the same with ordering from bigger companies - Order both sizes and send one back.
The smaller companies will often reply with sizing if you email them but they should measure the clothes or, at very least give you an idea if it fits big, small etc, as standard. A lot of the small retailers only have say 100 - 200 items of clothing in stock and it wouldn't take long to measure the clothes as they come in.
As an aside, if you're a small retailer you should be trying to find ways to offer something that the bigger retailers can't/don't and sizing info should be one obvious way to do that. If I worked in clothes retail, I would get sick of the volume of customer returns and would want to find ways to minimise this.
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Posts: 2654
Joined: 2009-08-05
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I notice my-wardrobe often state "model wears size L" yet fail to mention if he's 5"3 or 6"3.
Bagga got the right idea:
"Size Guide: Our model is 5ft 11" tall (1.8 M). He has a 42" Chest (107 cm) and a 34" waist. (86cm). He is wearing a size 50 (L) in this product."
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Posts: 7543
Joined: 2007-05-11
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robii wrote:
Most retailers don't give you enough information about sizing. If they posted measurements they'd get a lot less returns and they'd have an advantage over businesses that don't do so
Exactly. I'm surprised they all don't have a system in place for doing it when the stock comes in. I remember asking Oki for some measurements once and they'd gone ahead and stuck them up on the site instead of just e-mailing it individually. Why not just do it for everything and save yourselves the hassle??
It would help if they also mentioned what size the model was wearing too. Tresbien are pretty good, esp mentioning the height. You're dealing in e-commerce, what kinds of things does a customer need to know? They're not buying instore so what do they need to know to be happy to make a purchase? It's not brain surgery. And yeah, it takes man hours now to do it, but surely it saves them time and transactions in the long run.
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Posts: 1895
Joined: 2006-09-23
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It's common for me to order 2 sizes witht he intnetion of sending one back. If a shop offers refunds on returns then why not? The postage costs add up I suppose but I'm still quite happy with the convenience of trying stuff on at home with other things I already own.
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Posts: 1399
Joined: 2008-06-11
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Yep agreed. People get all arsey about postal costs but forget it costs a fiver + petrol to drive and park these days (not to mention the aggro) and there is almost always a discount code kicking about that more than covers postage
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Posts: 8025
Joined: 2006-02-20
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bollox postage should be free for items above 50 or 60 pounds in my opinion.
they dont have hardly any overheads, no shop, shop staff etc, lisenses etc etc.
free returns is good too.
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Posts: 96
Joined: 2009-09-07
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I never feel guilty about sending stuff back why should I? They should expect lots of returns to be honest as it is online shopping.
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Posts: 12241
Joined: 2003-03-17
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I've sent plenty of things back to large retailers like Yoox. But the thing is, big places are easy to do that because they are well set up for returns, and in some cases even have free returns.
With smaller places, where you may just be dealing with one person it can be annoying sometimes.
I once bought something on sale from a shop website. Didn't like the size, so e-mailed them to ask if they still had it in the other size. The guy said they didn't and as it was now approaching the end of the 7 day distance selling regulation time, I e-mailed back saying I would just like to return it.
I then got a very angry e-mail back off the owner about how I was wasting his time, as it meant he would have had at least two weeks that he could have had sold it on the shop floor gone, and that was all my fault. He then said that I could return it, but would have to wait the full thirty days for the refund and I had to ring/e-mail him straight away to tell him that I was doing so.
The guy was a prick, and I eventually just decided I would keep it anyway, as he was being such an arse about it.
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Posts: 548
Joined: 2008-02-01
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slight guilt returning instore face to face but online no way.
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Posted: Fri, 16/10/2009 - 12:20pm
