21 Nov 2014 19:36
Hi Guys got a problem with no obvious solution,hope somebody can help,I've a parcel come in from the US.it got stopped at customs and they have requested information about the parcel
I phoned up customs and they said they don't believe the declared value and could I substantiate it
The parcel is declared around $50 but has around $350 of stuff in there
Whats the procedure/way round it
29 Dec 2014 07:35
Anyone waiting on things over the Xmas break? Had something sent on 23rd and it's still not showing as arrived in destination country. Wondering what the chances of getting it before I go on holiday on the 2nd.
29 Dec 2014 10:58
No chance i dont reckon mate.
29 Dec 2014 12:32
Motherfuckers. Not like there's been a public holiday or anything is it…
10 Jan 2015 11:45
Anyone else got anything stuck in customs (mine's from Japan)? Been awaiting clearance for 5 days now. Not long, but even with charges, all my stuff's been through after 2 days.
9 Apr 2015 17:35
ive been stung on something and it's 30% of the price i paid for the fucking item… i've emailed the seller saying either pay or refund me and it will be returned to him
is that how it works?
posted 9 Apr 2015 19:47, edited 9 Apr 2015 19:47
Uh no? If you explicitly asked him to mark down it's a bit shitty on his part (assuming he didn't do it as agreed and that's why you got stung) but not much you can do.
6 May 2015 09:44
I've just been stung for £77 by Parcelforce from a shirt from the US. Surely that can't be right?
6 May 2015 10:03
depends on the price quoted on the package. idiots probably worked it out in £ rather than $. you can claim back if you forward transaction info.
PF also charge a "handling fee" for the privilege of them collecting back from customs on "YOUR BEHALF"…….yeah thanks for that!
posted 6 May 2015 10:24, edited 6 May 2015 10:24
Price was about £170 plus delivery. Just seems highly disproportionate to the charge. Expected to get stung, but not this much.
Not at home right now, so will check the note tonight and try figure it out.
Is the handling fee legal? Read on a few places that you're not legally obliged to pay it, only the customs charges, as you never entered into a contract with PF.
6 May 2015 12:57
Unfortunately that's changed now. Used to be the case, but Government got involved and now you've got no choice, but to pay.
6 May 2015 15:37
If the shipper writes Goods to be Customs cleared by the importer you'll be billed directly, but avoid the £13.50 handling charge.