General Discussion: ebay & paypal queries and questions thread...post anything you need to know in hurr


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16simon
16simon avatar

475 posts since 21/4/11

15 Jan 2020 10:02
^ eBay are really on to selling offsite and seem to pick up keywords in messages that indicate this and follow it up with account restrictions so watch out for this
toocan
toocan avatar

784 posts since 7/11/07

15 Jan 2020 10:17
Fair point ill just offer a discount towards see if their interested
Tobypricec
Tobypricec avatar

361 posts since 6/1/15

15 Jan 2020 10:20
Yeah don't respond anything to the message about selling it elsewhere as eBay will clock it and give you a warning ^

You wouldn't be covered by the courier if you claim its low value, will only be able to claim up to what it's insured at. Can't imagine that Grailed are going to pay you the extra back if it went missing just because he asked you to mark it as a lower value

You could mark it as a gift at what its actually worth which might be better for him? If your sending with Royal Mail sometimes they'll ask you what you want to pay to insure it up to and then give you a customs label to fill in after so you could always mark it lower on there. As long as you pay the extra to insure it up to what you've sold it for you should be okay, will say on your proof of postage what its covered up to.
MrW
MrW avatar

2584 posts since 1/8/11

15 Jan 2020 11:03
Tobypricec wrote: Yeah don't respond anything to the message about selling it elsewhere as eBay will clock it and give you a warning

If you want to deal offline, screenshot your ebay id, paypal id and email address, load it to imgur, shorten the link with bit.ly or similar, and send the url to the buyer / seller.

Don’t send money as gift / f&f and you’re still covered but you can bypass ebay fees and usually arrange a better deal.
Razorlight123
Razorlight123 avatar

4522 posts since 13/1/10

15 Jan 2020 11:23
Yup, I got stung recently - but I'm sure they've sent messages like this before:

swede
swede avatar

8231 posts since 21/3/09

15 Jan 2020 11:35
saving fees on a £23 item Laughing out loud

you dealing with jordan by any chance?
Crackajack
Crackajack avatar

7259 posts since 21/4/05

15 Jan 2020 21:27
Laughing out loud
Hanto
Hanto avatar

1804 posts since 30/11/09

15 Jan 2020 21:33
toocan wrote: Fair point ill just offer a discount towards see if their interested

Could use GSP. I know it will show him the charges but at lest he knows up front. All you do is ship it to a warehouse in Lichfield and Pitney Bowes sends it on and its their problem if anything happens. I have used it about 4 times now with no problems.
nothingelseworked
nothingelseworked avatar

3355 posts since 21/2/10

16 Jan 2020 12:21
Laughing out loud

toocan
toocan avatar

784 posts since 7/11/07

18 Jan 2020 10:41
Called ebay again after the 9 days they asked me to leave it and got through to an offshore call centre. Contradicted entirely what I was told and said accept the return and then try and claim through the shipping company. Absolutely infurating
toocan
toocan avatar

784 posts since 7/11/07

posted 18 Jan 2020 10:50, edited 18 Jan 2020 10:50
I guess ive no choice but to accept the return
Blofeld
Blofeld avatar

174 posts since 30/12/15

18 Jan 2020 11:05
if a buyer makes a return for 'doesn't match description' in my experience eBay will always side with there buyer. once had to accept a return for a jacket I'd sent to Spain because the buyer entered this reason and word for word wrote 'jacket has spots on it and zip doesn't work properly'. didn't upload a single photo to the case, nothing. and eBay made me accept return, whereby I had to pay for return postage and refund original postage. cost me £30 to not sell a jacket.

if a buyer makes a return for 'just don't like it' or similar, then eBay doesn't seem to get involved if you decline the return.
mikon_nikon
mikon_nikon avatar

92 posts since 10/12/16

posted 18 Jan 2020 11:05, edited 18 Jan 2020 11:05
sounds like eBay are trying to deflect here… if you don't accept the return then they have more responsibility in the matter.

i hate doing what I'm about to suggest, but have you gone public yet? Twitter can be really powerful for getting this stuff sorted. as can hunting down customer service leads on LinkedIn etc.
swede
swede avatar

8231 posts since 21/3/09

18 Jan 2020 11:17
toocan wrote: I guess ive no choice but to accept the return

nope. just dont accept it
toocan
toocan avatar

784 posts since 7/11/07

18 Jan 2020 11:33
They said if I dont they will step and and refund him. Their offshore call centre totally different to their uk one.

He never even looked at my reputation or his

Never read the messages or looked at the images

Just parroted back their policy and ended with you take risks selling on ebay and this can happen
Razorlight123
Razorlight123 avatar

4522 posts since 13/1/10

posted 19 Jan 2020 16:13, edited 19 Jan 2020 16:13
Lol, I wouldn't have that offshore customer service are shit as you said they have no authority so really just reading scripts.

To be honest, it's difficult for a neutral mediator looking in; who is to say you're not the one lying?!

It might be worth just accepting the return and assess what your next steps are. I'd immediately dispute that this is not how I sent it. Go via PayPal route.

Did you say you have the serial number of your original device?
swede
swede avatar

8231 posts since 21/3/09

19 Jan 2020 17:21
toocan wrote: They said if I dont they will step and and refund him. Their offshore call centre totally different to their uk one.

He never even looked at my reputation or his

Never read the messages or looked at the images

Just parroted back their policy and ended with you take risks selling on ebay and this can happen

So what have you got to lose?? Try it anyway. Don’t accept the return… why are you bending over so much?
Razorlight123
Razorlight123 avatar

4522 posts since 13/1/10

19 Jan 2020 17:56
LOL - They will take it from his paypal regardless.

I'm assuming the account will have been frozen at the moment, with the amount already held in your paypal account.