21 Jul 2020 12:10
Spoke on the phone to ebay. They said it's fine to refund minus the customs amount as long as the buyer accepts they returned the item using the wrong method.
21 Jul 2020 14:11
HMRC should refund you if you send them proof (eBay and PayPal printouts).
21 Jul 2020 14:19
yeah try that after though.. no need for the buyer to know
16 Sep 2020 17:42
Appreciate some advice on an eBay sale
I sold some headphones to a guy in USA via buy it now. He has 0 feedback but has been a member since 2018; I contacted him and asked the best way to send them, as I have heard that the us post system is a bit ropey
He has not replied (3 days now ) and I am wondering whether to refund him. Just not comfy with zero feedback and his not replying
16 Sep 2020 17:46
Last time I sold something expensive to an overseas buyer I used ebays global shipping programme where you package it up and post it to ebays distribution centre and they deal with getting it to the customer.
Doesn't protect you against idiots claiming the item isn't as described etc. but means you don't get people claiming they didn't receive it - I've had this on international transactions and despite using Royal Fail international recorded delivery ebay still gave the buyer a refund.
16 Sep 2020 17:54
I am sending them direct to him. eBay have also charged him tax on top; any idea how that works?
posted 16 Sep 2020 19:09, edited 16 Sep 2020 19:09
Check the address on Streetview
17 Sep 2020 06:05
Global Shipping is definitely worth using to avoid the aggro, but they can fuck up sometimes. I had a parcel sent to Sweden and LA, both parcels ended up in LA. Everyone got their money back and the guy ended up with a free pair of brand new Vibergs!
17 Sep 2020 10:15
Ebay charge the buyer for any import duties when they commit to buy, andw they pay this at the same time as they pay for the item. This means they don't need to settle up for import duties separately and it is generally easier because they know in advance what everything will cost. I have not had any experience of somebody claiming the item hasn't been described, despite this happening a lot with my UK sales, and it sounds like they would have you over a barrel as you could potentially have to refund them not just the sale price but they significant shipping as well
17 Sep 2020 20:40
Ebay will presumably link in with US customs and have an established system