seller never responded and i automatically thought that i would get refunded but i now realise i needed to "escalate to a claim" and the 20 day time limit to do this has expired.
says on their website:
Otherwise, you can escalate the dispute to a PayPal claim within 20 days of opening the dispute. We automatically close disputes after 20 days.
Wait until you are 100% satisfied with the resolution before closing a dispute. A closed dispute cannot be reopened or escalated to a PayPal claim.
Select the open dispute in the Resolution Centre and click the desired action at the bottom of the dispute details screen to close or escalate a dispute.
We require more information from you when you escalate a dispute to a PayPal claim.
am i fucked?
UPDATE - managed to scare the seller into refunding me in full by sending a formal email threatening legal action that i found on a consumer action group website