General Discussion: ebay & paypal queries and questions thread...post anything you need to know in hurr


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kid unknown
kid unknown avatar

5322 posts since 8/12/01

30 Apr 2016 10:59
Is it best to start the complaint through eBay or PayPal for item not as described?
eraserhead
eraserhead avatar

60 posts since 26/9/11

1 May 2016 20:31
Seller is asking £8 for first class postage on a great sweat. Disputable?
sodomgomorra
sodomgomorra avatar

1364 posts since 24/3/14

1 May 2016 21:18
stingy
edlo
edlo avatar

617 posts since 13/9/14

1 May 2016 23:40
eraserhead wrote: Seller is asking £8 for first class postage on a great sweat. Disputable?

pls delete ur ebay account
Murphs
Murphs avatar

259 posts since 23/5/10

23 May 2016 21:32
Is it better to claim via eBay or PayPal as a buyer with a non-received item?
I've been scammed and just concerned if I open a not received item, if it arrives not as described can I still claim?
Any input would be appreciated please
Thanks!
compulsiveshopper
compulsiveshopper avatar

1208 posts since 12/6/12

6 Jun 2016 13:42
Sold a high end Dell XPS on ebay. The item was sealed. Buyer opened it and claims that there is a blemish on the screen. Says it is on the inside of the screen itself and not a scratch. Ebay have essentially advised me that I need to agree to accept it back. Unsure what to do should I get it back and there's nothing wrong with it. There's a massive price difference between sealed notebooks and ones that have been opened, so it's going to cost me should I have to resell it.
padawan
padawan avatar

4087 posts since 27/6/03

posted 6 Jun 2016 13:50, edited 6 Jun 2016 13:50
Isnt it All up to the seller to prove it was sealed and all ok? - Pretty sure ebay takes the side of the buyer.

Did you state Sealed in original post - PICS?
illwill
illwill avatar

3725 posts since 17/5/04

posted 6 Jun 2016 14:16, edited 6 Jun 2016 14:16
As it was sealed and you couldn't check it, it could very well actually have a blemish on the screen.

Ask for pics from the buyer.
compulsiveshopper
compulsiveshopper avatar

1208 posts since 12/6/12

posted 6 Jun 2016 18:28, edited 6 Jun 2016 18:28
Got pics and so on of the fact that it was sealed, but I spoke to the ebay customer service bods and was told told that it was probably going to come down on the side of the buyer, as it could be that a sealed unit still had a blemish. Unsure what is going to happen should I get it back and there is nothing wrong with it. I think ebay will fall on the side of the buyer.

Another guy has left me negative feedback claiming an item that I sold him was "fake" despite him not even taking delivery of it. Ebay are refusing to remove it.
compulsiveshopper
compulsiveshopper avatar

1208 posts since 12/6/12

29 Jun 2016 10:35
Is anyone else noticing a sharp rise in the number of utter gets on ebay? Particularly, people either trying to get a partial refund or a return by claiming that an item is either defective or, more commonly, not genuine? The worst thing is that even if you can demonstrate that the item is genuine to ebay, the buyer can still leave negative feedback for you and ebay will refuse to remove it.
Double SS
Double SS avatar

118 posts since 10/5/07

21 Jul 2016 08:13
I'm looking at buying an item from a store based in Italy. They have a conversion to Pounds on the website but when I go to check-out, there's only PayPal with two options. Either you can log in to your Paypal and they use their own exchange rate. The other option is to use your card (through Paypal somehow without logging in) and use the bank's exchange rate which is unknown until you receive your statement. Anyone have any idea which is best? Paypal's exchange rate is not the greatest
mAK
mAK avatar

477 posts since 28/4/13

21 Jul 2016 17:56
bank will always be better than paypal

to get a rough idea just check what the current rate your bank is offering
Rirawin
Rirawin avatar

9242 posts since 17/7/05

posted 21 Jul 2016 17:58, edited 21 Jul 2016 17:58
Use your own card and the bank's exchange rate, it'll be at wholesale, rather than PayPal's very poor retail rate.

However, if you do use your own card, make sure it's a commission fee free card you're using i.e. a card that doesn't charge your commission for foreign transactions.
compulsiveshopper
compulsiveshopper avatar

1208 posts since 12/6/12

26 Jul 2016 15:15
Have you ever written a snotty response to some idiotic low ball offer? I've just received one and am tempted to do just that, though I won't.
RickRude
RickRude avatar

3272 posts since 13/1/12

26 Aug 2016 11:19
Best way to claim for item not as described.

Brought some flyknit AF1 for the gym - clearly not the real deal - box is not the same and also they listed them as an 8 and they are a 8.5 Evil
Scottishmark
Scottishmark avatar

528 posts since 25/1/11

26 Aug 2016 12:28
RickRude wrote: Best way to claim for item not as described.

Brought some flyknit AF1 for the gym - clearly not the real deal - box is not the same and also they listed them as an 8 and they are a 8.5 Evil

Just open a case via eBay. I wouldn't even bother mentioning they're fake - it's up to the buyer to prove. Just go with not as described due to size. Send seller a quick, polite email saying he had advertised them as an 8 but they're an 8.5 and you'd like to return. Just tell him you've opened a case to keep everything above board. You're going to eat return postage, unless he voluntarily refunds it. Goes without saying it'll need to be recorded so he doesn't claim they never arrived back.

That's about it really. Any issues phone Paypal. You'll likely get someone with poor English. Ask to speak to their supervisor if you're not satisfied. No idea why but I always end up through to a call centre in England when I do this and they're very helpful and always get things sorted. Laughing out loud
RickRude
RickRude avatar

3272 posts since 13/1/12

26 Aug 2016 12:55
thanks mate
jogon321
jogon321 avatar

636 posts since 13/4/12

26 Aug 2016 16:54
Seller should be paying postage if they are 'not as described'. Ebay will give him the option of sending you a prepaid label so you can send them back tracked.
Jimmy326
Jimmy326 avatar

4557 posts since 22/9/07

5 Sep 2016 15:00
Made the mistake of asking my Mum to post something for me to Australia - told her to send it International Signed For and she's sent it International Tracked.

Is this still good for proof of delivery in the case of someone claiming non-receipt to Paypal?
TIMDOT
TIMDOT avatar

866 posts since 6/8/14

posted 5 Sep 2016 15:11, edited 5 Sep 2016 15:11
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