General Discussion: ebay & paypal queries and questions thread...post anything you need to know in hurr


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pherkan
pherkan avatar

1628 posts since 3/5/11

4 Apr 2017 11:18
kozsie wrote: Wanted a pair of white Vans authentics for holiday and saw a pair on eBay , bidded £20 and won - they'll do.

Shoes arrive and theres something well wrong with them, waffles soles like plastic and the heals got not support - so I mail the guy to claim they're fake, of which he denies claiming they were on display in a shop.

So I lift the sole as they're flimsy too, this is what I see:


Send him the pic and he shits it, credits me straight away and apologises profusely- saying he'd been given them and no way would he sell fakes.

Do I: leave it/grass on him/wear the fakes and slide all over the place on holiday?


Laughing out loud Roll Eyes
schtoop
schtoop avatar

12960 posts since 9/4/07

4 Apr 2017 19:02
Haven't had an eBay claim in years, got one today for slow postage and obviously funds have been held, parcel has since been delivered, when do the funds get released?
cassini
cassini avatar

462 posts since 13/6/10

4 Apr 2017 20:48
Tell the guy who bought from you to close the case. If they won't for some reason make sure you've given paypal the tracking info and ideally a picture of the postage receipt and the claim should eventually be settled in your favour.
Jimmy326
Jimmy326 avatar

4552 posts since 22/9/07

21 Apr 2017 15:30
Following on from this, as expected eBay ruled in the buyer's favour and ordered a refund upon return of the goods. I've heard nothing since, no tracking info nor had the phone back, and eBay have today closed the return due to "no response from the buyer", and released the funds back to me.

Can the buyer still open a Paypal claim for the transaction, or am I home and dry now?

Jimmy326 wrote: Sold a used but fully working iPhone to some cunt last week. They received it Thursday, left "amazing item" feedback on Friday, then filed a 'item not as described' eBay claim on Sunday evening. Despite admitting in eBay messages that the item was fine when received, they now claim the touch ID has stopped working and the screen has become unresponsive. Just like that.

I'm not gonna win this am I, despite the positive feedback and message admissions?

Am I right in thinking I have to refund them the original postage charge too, plus pay for their return postage?! I presume I will get my eBay final value fee and Paypal fee back at least?
Double SS
Double SS avatar

117 posts since 10/5/07

4 May 2017 08:04
Sold a pair of trainers to some guy with Zero feedback and who's got an address in the U.S. This morning I get a message saying ship the item to his German address. Then he sends another message saying ship to his U.K address which is an office of some sort in New Malden, with the company called Bora Enterprise Ltd. I'm not sure if this is a parcel forwarding company or something as there's little info online. He's paid via Paypal and his shipping address on eBay and Paypal is showing as this U.K address. I've heard stories of people filing claims/doing chargebacks once the item is shipped and they have a tracking number. Should I send it to the guy or does this sound sus?? The address he wants me to ship it to is:

KR061 Biz. Centre, EB15375
152-178 Kingston Rd.
New Malden
Surrey
KT3 3ST
andymakesglasses
andymakesglasses avatar

20168 posts since 26/1/06

4 May 2017 08:53
The address seems legitimate for that company name:

https://beta.companieshouse.gov.uk/company/09135275
Double SS
Double SS avatar

117 posts since 10/5/07

4 May 2017 09:18
Sorry I should have mentioned he didn't put the company himself. I found the name using a Google search and I did come across Companies House. It just doesn't state what the business actually does. if it's a parcel forwarding/dropship company then I don't mind
illwill
illwill avatar

3539 posts since 17/5/04

4 May 2017 09:38
Nature of business (SIC)

62090 - Other information technology service activities


Doesn't sound like mail forwarding. Why bother with that anyway? You could just ship to US/Germany direct.

I'd leave well alone unless he agrees to pay you gift.
joeyjojo
joeyjojo avatar

3926 posts since 24/8/06

11 May 2017 13:51
majorly late to this but haven't sold using PayPal for years and years.. but..

is there any way to keep yourself safe as a seller? ive heard a load of people online have sold something and posted it with tracking number. Then the buyer receives the item but claims whatever was posted it something else. Open a dispute and the only proof the seller has is postage but not of a particular item so PayPal sides with Buyer and gives them the cash back.
is there any way to avoid this or just a risk you cant do much about?
Scottishmark
Scottishmark avatar

513 posts since 25/1/11

11 May 2017 14:12
Some sellers on watch forums film themselves weighing the item, packaging and posting all in the post office. Weight on the receipt will tie in with weight as weighed on camera.

Granted this is for a 10k watch and not a 15 quid pair of Adidas on eBay. Laughing out loud
joeyjojo
joeyjojo avatar

3926 posts since 24/8/06

11 May 2017 14:42
^^^ thats a good idea actually! end up looking like a fool in the Post Office though !
even for a few 100 quid its worth it though surely..
kozsie
kozsie avatar

96 posts since 12/9/07

posted 21 Jun 2017 10:59, edited 21 Jun 2017 10:59
Sold a pair of shoes to a guy in Portugal - after 4 days not paying he sent me an email saying he no longer wanted them. I opened a case and much to my surprise he shit it and paid.

Sent them international signed for and today he mails saying he's not received - checked RM site and an attempt has been made on Monday. I tell him to go to his local office with number and ID and see if they are there.

If he doesn't collect they'll come back to me (says that on RM site) - will PayPal credit him straight away, even if I've not received them back?
Razorlight123
Razorlight123 avatar

4376 posts since 13/1/10

posted 21 Jun 2017 11:43, edited 21 Jun 2017 11:43
Shouldn't it be via eBay's global shipping service?

I stuck a bunch on eBay past few days and had atleast 6 international buyers (even within Europe - such as Germany) - All of which I sent to GSP (iirc is located in West/East Mids) and they handle the hard bit.

I've had some Chinese buyers too in the past and GSP makes it even easier.
kozsie
kozsie avatar

96 posts since 12/9/07

21 Jun 2017 11:45
Never seen that offered.
Razorlight123
Razorlight123 avatar

4376 posts since 13/1/10

posted 21 Jun 2017 11:47, edited 21 Jun 2017 11:47
kozsie wrote: Never seen that offered.

Not sure if you have to opt in whilst selling, or if the buyer has a choice?! Because I assume they pay abit extra for GSP…

Long and short anyway man, if he doesn't collect and it's shipped back to you… He should get his money back, he doesn't have the goods / hasn't signed for the goods…
kozsie
kozsie avatar

96 posts since 12/9/07

21 Jun 2017 12:04
To be honest I could sense this guy would be a wank from the offset when he said he didn't want after buying.

Now he's saying I omitted parts of the address when I have a mail of me asking him for his address and him confirming.

Does this Global Shipping thing protect me from this or not? I'm guessing the latter.
Razorlight123
Razorlight123 avatar

4376 posts since 13/1/10

posted 21 Jun 2017 12:14, edited 21 Jun 2017 12:14
I'm not 100% sure but I would expect so man, the risk should be reduced significantly for you as the seller, as you're only dealing with 'eBay', who are based in the UK.

Whilst the international shipping risk is transferred to them - you don't even see the buyers address.
Have a read: http://sellercentre.ebay.co.uk/private/global-shipping-programme

Example: The shipping details you'll receive wrote:

EDIT:
Just re-read your question; For your case specifically, I'm unsure. Although, the likelihood is low that it will happen as the buyer has to pay an additional fee in the first instance.

To confirm, you're protected:

eBay wrote: You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. Once an item has been forwarded by the UK Shipping Centre, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Buyer Protection case is filed against you for one of the following reasons: A buyer claims an item isn't received or a package is damaged in transit.
kozsie
kozsie avatar

96 posts since 12/9/07

21 Jun 2017 12:25
Damn - I'll lose out in this instance, but going to sign up now.

Thanks.
Brian Damage
Brian Damage avatar

7989 posts since 21/10/03

21 Jul 2017 22:47
Any reliable sites/software to find out the user ID of a buy it now/best offer sale when no feedback has been left?
padawan
padawan avatar

4027 posts since 27/6/03

10 Oct 2017 12:25
As Grailed is droppin like a fly - sold a few bits on EBAY.
Funds hit my PAYPAL account and were put on HOLD.
Posted items and entered tracking thru EBAY and PP. Item delivered and signed for.
SO rang and requested release of Funds as I have done many times before.
PP said as i was a CASUAL SELLER they funds WOULD be release 21 days after delivery.???
Explained this wasnt the case before - Then PP rep explained that they could help (!)
and release as tracking was confirmed. Wha? again never had to wait. so I questioned the process - that's when rep said "OK I will release funds Now" again Wha??
surly if a rule is set then she wouldn't of been able to do this??