General Discussion: ebay & paypal queries and questions thread...post anything you need to know in hurr


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Lovettski
Lovettski avatar

543 posts since 14/9/09

13 Nov 2018 19:27
I’ve had the same a few times and ebay will never find in your favour. Massive buyer bias. Unfortunately you’ll have to take the hit and I am pretty sure ebay took the money from my PayPal without me even approving it
jogon321
jogon321 avatar

613 posts since 13/4/12

13 Nov 2018 20:17
Ebay is way too one sided now. Prob don't help that paypal are doing free returns at the mo too
Blofeld
Blofeld avatar

144 posts since 30/12/15

14 Nov 2018 11:07
it's farcical.

I sold a used down jacket, described as such, did have some hard-to-remove fluff in velcro of the collar. jacket otherwise excellent. returns not accepted. buyer requests return saying jacket not as described. Phoned eBay, they said I'd be better off accepting the return because they'd likely find in the buyer's favour if it went to a dispute.

So that's the outward postage cost, the return postage cost, plus the hassle of re-listing - because there was fluff in the jacket's velcro.
jogon321
jogon321 avatar

613 posts since 13/4/12

14 Nov 2018 18:42
better to just photo every tiny little thing and list measurements etc just to try and cover yourself
kozsie
kozsie avatar

96 posts since 12/9/07

4 Dec 2018 13:43
Who thought eBay favoured the buyer?

Bought a pair of Vejas for £40 for my daughter and after a week they hadn’t arrived. Contacted seller and she provided a proof of purchase receipt, she’d sent 2nd class for £2 and charged me £5. Spicy.

So I opened a case to protect my interests, but seller understood this. She asked if I could wait until she called the PO office before escalating - today she claims the post office customer services told her they’d been delivered 3 days after I’d paid.

Can’t be bothered arguing so I escalate to eBay - within 10 mins they’ve closed the case as the seller had provided tracking, which was actually a proof of purchase, so I can’t track or get my money back as their decision is definite.

I’ve now counter claimed but this is nonsense, anyone can stick in a proof of purchase number and eBay take it as tracking.

kozsie
kozsie avatar

96 posts since 12/9/07

4 Dec 2018 14:04
Bizarre - called eBay and they say that’s suffice from the sellers point. Pay pittance and send the cheapest method possible covers you.

However, as a buyer I’m fucked.

¯\_(ツ)_/¯
brodie
brodie avatar

6718 posts since 15/10/05

4 Dec 2018 15:08
Don't get that - i always thought it was the sellers responsibility until point of delivery. Proof of postage is not proof of delivery. I've never sent anything without a signature upon delivery for that reason.
Byte
Byte avatar

2906 posts since 16/6/10

posted 4 Dec 2018 15:13, edited 4 Dec 2018 15:13
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swede
swede avatar

7884 posts since 21/3/09

4 Dec 2018 15:46
fucked up that Puzzled
illwill
illwill avatar

3539 posts since 17/5/04

4 Dec 2018 15:51
How did customer service say it had been delivered if she doesn't have tracking?
Scottishmark
Scottishmark avatar

513 posts since 25/1/11

4 Dec 2018 16:10
Yeah - something doesn’t add up?
sodomgomorra
sodomgomorra avatar

1364 posts since 24/3/14

4 Dec 2018 17:10
Scottishmark wrote: Yeah - something doesn’t add up?

Razorlight123
Razorlight123 avatar

4376 posts since 13/1/10

4 Dec 2018 17:19
They've done you dirty mate, I'd phone up paypal instead of eBay.
andymakesglasses
andymakesglasses avatar

20168 posts since 26/1/06

4 Dec 2018 17:37
If the seller has a Click & Drop account then it would be tracked without being a Signed For item.
Blofeld
Blofeld avatar

144 posts since 30/12/15

4 Dec 2018 18:03
kozsie wrote: Who thought eBay favoured the buyer?

Bought a pair of Vejas for £40 for my daughter and after a week they hadn’t arrived. Contacted seller and she provided a proof of purchase receipt, she’d sent 2nd class for £2 and charged me £5. Spicy.

So I opened a case to protect my interests, but seller understood this. She asked if I could wait until she called the PO office before escalating - today she claims the post office customer services told her they’d been delivered 3 days after I’d paid.

Can’t be bothered arguing so I escalate to eBay - within 10 mins they’ve closed the case as the seller had provided tracking, which was actually a proof of purchase, so I can’t track or get my money back as their decision is definite.

I’ve now counter claimed but this is nonsense, anyone can stick in a proof of purchase number and eBay take it as tracking.

exact thing happened to me a couple of weeks ago. Bought a jacket, never turned up. seller had a proof of delivery code, so eBay instantly closed case I opened. Contacted Royal Mail and turned out seller had posted it to my post code, but wrong address. eBay aren't able to pick this up. Problem is RM can't tell you which address it has been posted to (data protection). So am currently in the process of getting RM to give me something in writing just to confirm the parcel has been delivered, but not to me, as eBay told me they need this to re-open case. Massive hassle but it's something. Might be worth a shout for you.
kozsie
kozsie avatar

96 posts since 12/9/07

4 Dec 2018 20:34

illwill wrote: How did customer service say it had been delivered if she doesn't have tracking?

Seemingly the little code along the bottom is tracking, she paid £2.95 and it was enough to cover her arse. All these years I’ve been charging tracked and special and I shouldn’t of bothered.

kozsie
kozsie avatar

96 posts since 12/9/07

posted 4 Dec 2018 20:35, edited 4 Dec 2018 20:35
When did photobucket start watermarking a big fuck off advert. Well, the codes under that.

Type the code in and it says there’s been an attempted delivery. Will go down the collection depot and try and see if they’re there. Saying that I’ve more chance of nipping into North Korea for brunch.
Razorlight123
Razorlight123 avatar

4376 posts since 13/1/10

4 Dec 2018 20:45
That's interesting, so we are covered?!

I've been paying recorded for years after I got stung paying by a knob claiming he never received.
jogon321
jogon321 avatar

613 posts since 13/4/12

4 Dec 2018 21:25
Royal Mail started doing proof of delivery automatically with packages over a certain size a few months ago. You just need to get a receipt from the post office as your proof of posting and the tracking number is printed at bottom. It isn't full tracking as just tells you when it has been delivered, no signature is required and i think postman just scans package when delivered.
Apparently this method of posting is fine with ebay for sold items and returns.
kozsie
kozsie avatar

96 posts since 12/9/07

4 Dec 2018 21:42
jogon321 wrote: Royal Mail started doing proof of delivery automatically with packages over a certain size a few months ago. You just need to get a receipt from the post office as your proof of posting and the tracking number is printed at bottom. It isn't full tracking as just tells you when it has been delivered, no signature is required and i think postman just scans package when delivered.
Apparently this method of posting is fine with ebay for sold items and returns.

There you have it folks.