General Discussion: ebay & paypal queries and questions thread...post anything you need to know in hurr


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illwill
illwill avatar

3404 posts since 17/5/04

21 May 2019 10:18
BennyB wrote: Help please FUK'ers

Sold new trainers on ebay think they went for 70 quid or thereabouts

Anyway they claimed they are "yellowed" so I said ok send them back.

They come back worn with scuff mark, soles are dirty so been worn outside plus a few other marks.

They have returned them and I have opened a case with ebay and have pictures of the soles before selling them.


Will ebay favour the buyer?

If they decided they were ok to wear out and now returning them where does that sit?

Thanks


Brian

You can try if you've got very conclusive photos but I wouldn't hold much hope.
Razorlight123
Razorlight123 avatar

4342 posts since 13/1/10

21 May 2019 11:51
In cases like this it's best to phone into PayPal directly - you get a much better response rather than waiting for a response. You can then plead your case better.
swede
swede avatar

7701 posts since 21/3/09

21 May 2019 12:36
kid unknown wrote: ^

Some buyers though….

Hermes have just admitted they have lost a £137.50 item I sent but no insurance compo as was on their long list of excluded items. Don't even get the cost of shipping back. WABOC

Quick google reveals I am not the only one.

RM only for me from now on for sub 2kg items.

hermes… COSCO
kid unknown
kid unknown avatar

5312 posts since 8/12/01

21 May 2019 13:58
I know they get bad press but have sent lots of stuff with them before without issue.

Alternatives?
cassini
cassini avatar

461 posts since 13/6/10

21 May 2019 15:46
Razorlight123 wrote: In cases like this it's best to phone into PayPal directly - you get a much better response rather than waiting for a response. You can then plead your case better.

Paypal are much better but only the buyer can open a case with them unfortunately

Razorlight123
Razorlight123 avatar

4342 posts since 13/1/10

21 May 2019 16:41
kid unknown wrote: I know they get bad press but have sent lots of stuff with them before without issue.

Alternatives?

Parcelforce online as a primary (use the 30% Discount Code)

It might just have been the one off as well, I've used parcel monkey when sending into Europe, no issues. But there's always that element of risk, that I'm uneasy with and just use parcelforce.
cassini
cassini avatar

461 posts since 13/6/10

21 May 2019 16:54
UPS are very good if you have an access point near you. Parcelforce or royal mail tracked and signed for international - Parcelforce is quicker and often cheaper than RM for heavier items. As Razor says, best to go through an affiliate for cheaper prices.
Rirawin
Rirawin avatar

9187 posts since 17/7/05

posted 21 May 2019 20:32, edited 21 May 2019 20:32
Use a broker like:

www.interparcel.com
www.parcel2go.com
www.parcelmonkey.co.uk

I use the above for UPS, FedEx and where the aforementioned aren't cost effective, Parcel Force. Never go direct, even with Parcel Force. Going through a broker will always be cheaper, especially when sending packages outside the UK.

If it isn't bulky or heavy, then Royal Mail usually does the job, but even then always Special Delivery or International Tracked and Signed For, when that's not possible, International Signed For (Tracked you won't get a signature and you'll be liable if things go awry).
Anto
Anto avatar

3522 posts since 19/1/12

21 May 2019 21:10
Anyone tried the PayPal free returns service?

Easy thing or not?
nothingelseworked
nothingelseworked avatar

3156 posts since 21/2/10

21 May 2019 21:22
Anto wrote: Anyone tried the PayPal free returns service?

Easy thing or not?

I used it once, super easy. Go to the purchase you returned in PP, request a shipping refund, submit your proof of return (shipping receipt) and they'll check it and then reimburse you.
Anto
Anto avatar

3522 posts since 19/1/12

21 May 2019 22:01
Cool, will give it a go
Rez
Rez avatar

7896 posts since 5/4/09

25 May 2019 08:53
Lol what is it with sellers sending stuff in a plastic bag cocooned in sellotape? Just buy a proper jiffy bag ya skin flints

illwill
illwill avatar

3404 posts since 17/5/04

25 May 2019 10:19
Depends how much the item goes for.

If I've grudgingly accepted a lowball offer, you're getting a mummified binbag.