Byte
2993 posts since 16/6/10
13 Jan 2020 17:50
Need an opinion.
Sold a cheap bracelet on ebay. Buyer wants to return it after a week saying it's too small. I had measurements listed and photos with a ruler. I don't do returns on ebay. Can I just cunt him off and say he should have researched it more? What does ebay do if I refuse the return?
13 Jan 2020 18:14
Sounds like it's up to you if you want to return. No obligation to at all.
13 Jan 2020 19:13
PayPal sometimes do sort of goodwill payments if you explain your story. So definitely phone now and explain, they'll likely tell you to await eBay decision, then phone again if eBay decision goes against you. Referring to call you originally made, they might pay you back what they force you to refund to the buyer.
toocan
851 posts since 7/11/07
13 Jan 2020 19:51
They said they will ask him for comment if he doesnt reply in 3 days I win. If he does reply they will ask him to return it then i can open a counter case.
eazypz
3260 posts since 16/4/10
13 Jan 2020 21:42
As long as you get behind it as soon as theres a hint of trouble, you'll be fine.
Have had this a few times now and phoned eBay customer services straight away and they logged it all beforehand.
14 Jan 2020 08:40
Don’t forget you can track proof of delivery that you can view online with standard £3.00 postage.
I had a buyer open a case on me (as they probably thought I couldn’t prove delivery) and I responded and provided evidence that they had received the item 4 days ago. They then said that their partner had died and they forgot they had received the item. WTF. I then got feedback saying item took forever to arrive even tho it was posted same day as payment by the stated RM 2nd and arrive 2 days after they paid. CSB.
toocan
851 posts since 7/11/07
14 Jan 2020 10:45
I once posted a 3d printer which got smashed to bits in the post, PayPal gave me 700 quid as a goodwill gesture as the seller through away all the parts.
14 Jan 2020 12:57
I send most stuff RM standard small parcel.
You get a ref number on the receipt that you can input and get the delivery time and date but you can’t track the journey of the parcel like with RM signed for.
It is all you need if someone is trying to claim they never got the item.
Note you don’t get this for RM large letters.
toocan
851 posts since 7/11/07
15 Jan 2020 09:49
Ive got someone in the states wanting to buy a DH leather, he wants to avoid import duties. I dont really want to mark down the item as if it goes missing I cant claim. He has suggested using Grailed.com
Thoughts?
Whats the protection like on grailed.com as a seller?