General Discussion: ebay & paypal queries and questions thread...post anything you need to know in hurr


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Byte
Byte avatar

2935 posts since 16/6/10

13 Jan 2020 17:50
Need an opinion.

Sold a cheap bracelet on ebay. Buyer wants to return it after a week saying it's too small. I had measurements listed and photos with a ruler. I don't do returns on ebay. Can I just cunt him off and say he should have researched it more? What does ebay do if I refuse the return?
swiftus
swiftus avatar

980 posts since 1/7/09

13 Jan 2020 18:14
Sounds like it's up to you if you want to return. No obligation to at all.
phelen
phelen avatar

6452 posts since 16/8/06

13 Jan 2020 18:22
Byte wrote: Need an opinion.

Sold a cheap bracelet on ebay. Buyer wants to return it after a week saying it's too small. I had measurements listed and photos with a ruler. I don't do returns on ebay. Can I just cunt him off and say he should have researched it more? What does ebay do if I refuse the return?

Ebay always sides with the buyer from experience, he probably chance it and open a case and say the measurements you provided were not accurate. You can ignore him but he most likely open a case and then ebay will rule in his favor and he return it and you have to refund him.
toocan
toocan avatar

817 posts since 7/11/07

13 Jan 2020 18:46
Razorlight123 wrote: I'd definitely keep trying PayPal via telephone - I've got through to their 'Fraud' department before and their usually quite cool and frank.

Based on what you've said its clear to me that there's intent to defraud from the PayPal log you described: he initially stated he never received… Then he stated he has received and changed it to there's damage?!


Spoke to them they said they will ask him for a response. Then will decide in 3 days. It's an unlinked claim to the Ebay listing also so he has 2 bites at the cherry. He keep messaging me saying its effected his mental health… I looked him up he is a boxing trainer circa late 20s.
edlo
edlo avatar

623 posts since 13/9/14

posted 13 Jan 2020 19:05, edited 13 Jan 2020 19:05
toocan wrote: I looked him up he is a boxing trainer circa late 20s.

In the future, always need to carry out due diligence and affordability checks on buyers ahead of posting. I would have flagged that up and cancelled the sale, personally.
Crackajack
Crackajack avatar

7367 posts since 21/4/05

13 Jan 2020 19:09
edlo wrote:
toocan wrote: I looked him up he is a boxing trainer circa late 20s.

In the future, always need to carry out due diligence and affordability checks on buyers ahead of posting. I would have flagged that up and cancelled the sale, personally.

Also best to check what their house looks like on Google Streetview.
Blofeld
Blofeld avatar

184 posts since 30/12/15

13 Jan 2020 19:13
PayPal sometimes do sort of goodwill payments if you explain your story. So definitely phone now and explain, they'll likely tell you to await eBay decision, then phone again if eBay decision goes against you. Referring to call you originally made, they might pay you back what they force you to refund to the buyer.
toocan
toocan avatar

817 posts since 7/11/07

13 Jan 2020 19:51
They said they will ask him for comment if he doesnt reply in 3 days I win. If he does reply they will ask him to return it then i can open a counter case.
swede
swede avatar

8425 posts since 21/3/09

13 Jan 2020 19:58
phelen wrote:
Byte wrote: Need an opinion.

Sold a cheap bracelet on ebay. Buyer wants to return it after a week saying it's too small. I had measurements listed and photos with a ruler. I don't do returns on ebay. Can I just cunt him off and say he should have researched it more? What does ebay do if I refuse the return?

Ebay always sides with the buyer from experience, he probably chance it and open a case and say the measurements you provided were not accurate. You can ignore him but he most likely open a case and then ebay will rule in his favor and he return it and you have to refund him.

this just isnt true.. stop perpetuating this idea
eazypz
eazypz avatar

3110 posts since 16/4/10

13 Jan 2020 21:42
As long as you get behind it as soon as theres a hint of trouble, you'll be fine.
Have had this a few times now and phoned eBay customer services straight away and they logged it all beforehand.
Razorlight123
Razorlight123 avatar

4563 posts since 13/1/10

posted 13 Jan 2020 21:50, edited 13 Jan 2020 21:50
toocan wrote: Spoke to them they said they will ask him for a response. Then will decide in 3 days. It's an unlinked claim to the Ebay listing also so he has 2 bites at the cherry. He keep messaging me saying its effected his mental health… I looked him up he is a boxing trainer circa late 20s.

Affected his mental health - brilliant Laughing out loud Laughing out loud Laughing out loud

Leave it in the hands of fate now, he doesn't seem too bright so I'm sure he's going to mess up along the line. Particularly if he attempts to send a speaker with a diff serial number to you.

This is why I love/hate eBay - Royal mail postage costs keep increasing; I'd be happy with simply sending normal post, but been stung before, I have to send signed for as there are too many knobs out there.
Tobypricec
Tobypricec avatar

423 posts since 6/1/15

posted 14 Jan 2020 08:19, edited 14 Jan 2020 08:19
swede wrote: this just isnt true.. stop perpetuating this idea

Agree^

I've never had a case go in the buyer's favour just for claiming it doesn't fit etc, as long as you've listed everything correctly ring eBay and explain, usually good with this sort of thing
kid unknown
kid unknown avatar

5343 posts since 8/12/01

14 Jan 2020 08:40
Don’t forget you can track proof of delivery that you can view online with standard £3.00 postage.

I had a buyer open a case on me (as they probably thought I couldn’t prove delivery) and I responded and provided evidence that they had received the item 4 days ago. They then said that their partner had died and they forgot they had received the item. WTF. I then got feedback saying item took forever to arrive even tho it was posted same day as payment by the stated RM 2nd and arrive 2 days after they paid. CSB.
Razorlight123
Razorlight123 avatar

4563 posts since 13/1/10

posted 14 Jan 2020 09:05, edited 14 Jan 2020 09:05
kid unknown wrote: Don’t forget you can track proof of delivery that you can view online with standard £3.00 postage.

I had a buyer open a case on me (as they probably thought I couldn’t prove delivery) and I responded and provided evidence that they had received the item 4 days ago. They then said that their partner had died and they forgot they had received the item. WTF. I then got feedback saying item took forever to arrive even tho it was posted same day as payment by the stated RM 2nd and arrive 2 days after they paid. CSB.

Lol people have no shame.

Is there a reference number on the receipt that acts like a tracking number of some sorts?!

Tobypricec wrote:
swede wrote: this just isnt true.. stop perpetuating this idea

Agree^

I've never had a case go in the buyer's favour just for claiming it doesn't fit etc, as long as you've listed everything correctly ring eBay and explain, usually good with this sort of thing

Also note that eBay are able to read correspondence between buyer and seller - I had one guy threaten to say he never received the item, and I requested that eBay check our messages, they closed the case in my favour.
Burt
Burt avatar

5806 posts since 3/1/10

14 Jan 2020 09:19
Razorlight123 wrote: Also note that eBay are able to read correspondence between buyer and seller…
Bit like the privacy controls of PM's on FUK.
toocan
toocan avatar

817 posts since 7/11/07

14 Jan 2020 10:45
I once posted a 3d printer which got smashed to bits in the post, PayPal gave me 700 quid as a goodwill gesture as the seller through away all the parts.
swede
swede avatar

8425 posts since 21/3/09

14 Jan 2020 11:35
kid unknown wrote: Don’t forget you can track proof of delivery that you can view online with standard £3.00 postage.

interesting. even if they arent signed for? how does that work. surely it doesnt track it to the door
kid unknown
kid unknown avatar

5343 posts since 8/12/01

14 Jan 2020 12:57
I send most stuff RM standard small parcel.

You get a ref number on the receipt that you can input and get the delivery time and date but you can’t track the journey of the parcel like with RM signed for.

It is all you need if someone is trying to claim they never got the item.

Note you don’t get this for RM large letters.
swede
swede avatar

8425 posts since 21/3/09

14 Jan 2020 18:44
decent cheers
toocan
toocan avatar

817 posts since 7/11/07

15 Jan 2020 09:49
Ive got someone in the states wanting to buy a DH leather, he wants to avoid import duties. I dont really want to mark down the item as if it goes missing I cant claim. He has suggested using Grailed.com

Thoughts?

Whats the protection like on grailed.com as a seller?