General Discussion: ebay & paypal queries and questions thread...post anything you need to know in hurr


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Razorlight123
Razorlight123 avatar

4628 posts since 13/1/10

posted 26 May 2020 21:24, edited 26 May 2020 21:24
Edit: Buyer is probably right, I'll just cancel and re-list.
Byte
Byte avatar

2961 posts since 16/6/10

28 May 2020 09:12
Anybody else having issues with royal mail tracking and eBay? All my tracking numbers aren't working and I'm receiving this message "Tracking information is not available for this service".
JustinCredible
JustinCredible avatar

2609 posts since 11/6/08

posted 28 May 2020 13:25, edited 28 May 2020 13:25
Weird one, the wifes ebay account was hacked a few weeks ago and they placed an order for a pair of Airpods Pro for £229 at like 3am, paying using her paypal (which is linked to my credit card).

Neither of us realised until the airpods were delivered.

Contacted ebay support and they agreed they could see the account had been compromised so reset everything and had her change her password etc. and advised we had to contact my credit card company.

Opened a dispute with amex, waiting for a resolution.

In the meantime, I have what I'm guessing are a fake pair of airpods otherwise what would be the point in hacking someones account, buying something then delivering it for a fairly reasonable price?

Edit - just checked the seller and seems legit (11k positive feedback) so no idea wtf is going on unless someone was planning on changing the delivery address / intercepting them somehow?!?
Kadafi39
Kadafi39 avatar

1695 posts since 30/10/09

28 May 2020 13:48
Yeah they usually try and intercept the parcel as delivering to a different address than what the card is registered to is usually not allowed.

Probably unwittingly intercepted one of your fragrances and is too busy fighting off all the gash to come and get his airpods.
JustinCredible
JustinCredible avatar

2609 posts since 11/6/08

28 May 2020 17:00
Also checked the serial number on Apples website and it appears they are legit. Be interesting to see what amex do, might end up with a free pair of airpods pro
kid unknown
kid unknown avatar

5398 posts since 8/12/01

28 May 2020 20:19
Razorlight123 wrote:
kid unknown wrote: GSP RELATED WARNING

I sold a vintage boombox to someone in USA via GSP.

When it arrived buyer said it did not have battery cover and handle was broken (clear from my auction photos that this was not the case).

Buyer has 700+ positive and didn't seem type to try to a pull a fast one but always possible.

Buyer opened INAD case and despite me responding that under EBay GSP policy seller is not responsible for damage in transit once delivered to hub, ITALIAN Ebay messaged that I had to pay to have item returned. That would be a pointless spending £50+ to have a broken item sent back. Could not make comments in dispute case as was "on hold". Ebay have now refunded buyer from my paypal account.

Can't call or live chat anyone as both services are "not available at present time".

Feels pointless wasting any more time trying to pursue this so will prob just treat as a "tax" on doing Ebay business.

Still annoying as fuck though how they get away with treating sellers like shit.

Surprised that this has been placed onto the seller, you should definitely have no further responsibility once GSP have accepted and forwarded item onto buyer, particularly for alleged cosmetic damages - which they should've checked for.

How did this end unknown?

I finally spoke to someone at eBay and their BS line was that as I couldn’t prove that the missing battery cover and damage was down to GSP and I hadn’t agreed to a return then buyer refunded and kept item.

I was very lucky as buyer refunded me approx 2/3 of the cost of the item when he didn’t have to do that.
kid unknown
kid unknown avatar

5398 posts since 8/12/01

7 Jun 2020 19:09
Another problem Roll Eyes

Buyer started a return but the RM tracking number he gave me not coming up With anything.

Sent two messages and no response.

Anyone know if Ebay will side with buyer here even though there is not currently any actual proof that I have received the item back and tracking number could be fake?
LFC
LFC avatar

4528 posts since 14/6/11

20 Jun 2020 11:19
This fuckin bell end sent 3 items in a plastic bag and charged me £11.10 postage when it cost him £3.70. Was unaware you could combine and he never mentioned it then took forever to pay the difference back. Hate it when people take the piss.

beardywierdy
beardywierdy avatar

631 posts since 8/1/13

24 Jun 2020 09:16
I sold some headphones to a guy in London. He tells me that he has not yet got them. I checked the tracking and it was delivered to his address special delivery signed for.

I am in the clear if he continues to dispute?
padawan
padawan avatar

4298 posts since 27/6/03

24 Jun 2020 09:22
was it signed for or just left?
EssexBoyII
EssexBoyII avatar

6791 posts since 5/6/07

24 Jun 2020 09:26
If he reports as not received then yeah would of imagined you’ll be ok. Unless he claims it was an empty box or something
Hanto
Hanto avatar

2250 posts since 30/11/09

24 Jun 2020 09:32
It will most likely be signed for, but maybe not by the addressee. Where couriers are signing on people's behalf, that makes it a bit of a grey area. Mind you I missed a parcel and was given a collection car to pick it up, so they must have received it.

You should be fine if you can prove it was signed for, which is why I use signed for for everything now, regardless of the value. Not worth the hassle.
kid unknown
kid unknown avatar

5398 posts since 8/12/01

24 Jun 2020 09:34
^ I have a similar one on the go. Buyer says not received. Hermes tracking says “delivered - left in porch”.

Buyer has opened a case and I’ve just provided the tracking number saying item was delivered.

Feels like any theft after item delivered to buyer’s property is not my responsibility?
Rirawin
Rirawin avatar

9363 posts since 17/7/05

24 Jun 2020 09:39
I believe you only have recourse if there is a signature element to the parcel being delivered. I remember ages ago PayPal would only cover you if you sent items tracked and signed for. Best to check eBay's T&Cs.
kid unknown
kid unknown avatar

5398 posts since 8/12/01

24 Jun 2020 09:47
Noted. I have definitely won an unsigned for case of item not received when RM tracking indicated delivered (but no sig).
beardywierdy
beardywierdy avatar

631 posts since 8/1/13

24 Jun 2020 10:38
Thanks for the responses. It definitely got to the correct address and Royal Mail confirmed that it was signed for by X1? Not sure if this is a code they use.

His eBay feedback suggests he is legit. It was special delivery so insured for the full whack
My postie still ensures that I am in receipt of any signed for items but no idea what happens in London
kid unknown
kid unknown avatar

5398 posts since 8/12/01

24 Jun 2020 10:59
I have heard stories of thieves following delivery vans and picking up items left outside.

Also, my Hermes drop off place told me they regularly get individual pretending they are the Hermes delivery driver and asking for the parcels Laughing out loud

It is hardly a surprise when things go missing.
Hanto
Hanto avatar

2250 posts since 30/11/09

24 Jun 2020 11:02
beardywierdy wrote: Thanks for the responses. It definitely got to the correct address and Royal Mail confirmed that it was signed for by X1? Not sure if this is a code they use.

His eBay feedback suggests he is legit. It was special delivery so insured for the full whack
My postie still ensures that I am in receipt of any signed for items but no idea what happens in London

I have had things signed for with simply an X. I think it is just to show a 'human' has interact with the parcel, rather than just left, but it definitely doesn't constitute a signature in my opinion.

Would be interested to know what eBay's T&Cs are on this as alot of couriers are not necessarily behaving in a way, which is justified at the mo, which would potential cover you if something went wrong.
beardywierdy
beardywierdy avatar

631 posts since 8/1/13

posted 24 Jun 2020 11:11, edited 24 Jun 2020 11:11
Sorted. It was with his neighbours!

Certainly worth thinking about, as special delivery should be bomb proof.

In the current climate I think that there is all sorts going on e.g. I received an amazon delivery and the driver knocked and left it at the front door. By the time I answered the door he had fucked off. If the parcel had gone missing it would have been a fucker to prove that I had not received it
Byte
Byte avatar

2961 posts since 16/6/10

21 Jul 2020 10:12
Sold some shoes to a buyer in Canada, said the shoes didn't fit and I accepted return.

The shoes are back in the UK but I got a letter for £50 in customs fees - the guy didn't declare the items as a return on the customs forms. Can I just refund him minus the customs fees or is there a way to prove to HMRC its a return and get the fees waived?