General Discussion: ebay & paypal queries and questions thread...post anything you need to know in hurr


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Hanto
Hanto avatar

2282 posts since 30/11/09

21 Jul 2020 11:17
Byte wrote: Sold some shoes to a buyer in Canada, said the shoes didn't fit and I accepted return.

The shoes are back in the UK but I got a letter for £50 in customs fees - the guy didn't declare the items as a return on the customs forms. Can I just refund him minus the customs fees or is there a way to prove to HMRC its a return and get the fees waived?

Maybe check with eBay, but I'd be inclined to not refund the difference on confirm they will side with you if you say you are not liable for the customer making the error. I think shops will often be clear what you need to put on a shipping label if returning overseas, for that reason.
Byte
Byte avatar

2971 posts since 16/6/10

21 Jul 2020 12:10
Spoke on the phone to ebay. They said it's fine to refund minus the customs amount as long as the buyer accepts they returned the item using the wrong method.
swede
swede avatar

8930 posts since 21/3/09

21 Jul 2020 13:43
£50 + shipping from US to try some shoes on Laughing out loud seething
generic_guy
generic_guy avatar

9490 posts since 16/9/02

21 Jul 2020 14:11
HMRC should refund you if you send them proof (eBay and PayPal printouts).
swede
swede avatar

8930 posts since 21/3/09

21 Jul 2020 14:19
yeah try that after though.. no need for the buyer to know
beardywierdy
beardywierdy avatar

642 posts since 8/1/13

16 Sep 2020 17:42
Appreciate some advice on an eBay sale

I sold some headphones to a guy in USA via buy it now. He has 0 feedback but has been a member since 2018; I contacted him and asked the best way to send them, as I have heard that the us post system is a bit ropey
He has not replied (3 days now ) and I am wondering whether to refund him. Just not comfy with zero feedback and his not replying
JustinCredible
JustinCredible avatar

2627 posts since 11/6/08

16 Sep 2020 17:46
Last time I sold something expensive to an overseas buyer I used ebays global shipping programme where you package it up and post it to ebays distribution centre and they deal with getting it to the customer.

Doesn't protect you against idiots claiming the item isn't as described etc. but means you don't get people claiming they didn't receive it - I've had this on international transactions and despite using Royal Fail international recorded delivery ebay still gave the buyer a refund.
beardywierdy
beardywierdy avatar

642 posts since 8/1/13

16 Sep 2020 17:54
I am sending them direct to him. eBay have also charged him tax on top; any idea how that works?
Cheers
illwill
illwill avatar

4042 posts since 17/5/04

posted 16 Sep 2020 19:09, edited 16 Sep 2020 19:09
Check the address on Streetview
Hanto
Hanto avatar

2282 posts since 30/11/09

17 Sep 2020 06:05
Global Shipping is definitely worth using to avoid the aggro, but they can fuck up sometimes. I had a parcel sent to Sweden and LA, both parcels ended up in LA. Everyone got their money back and the guy ended up with a free pair of brand new Vibergs!
compulsiveshopper
compulsiveshopper avatar

1277 posts since 12/6/12

17 Sep 2020 10:15
Ebay charge the buyer for any import duties when they commit to buy, andw they pay this at the same time as they pay for the item. This means they don't need to settle up for import duties separately and it is generally easier because they know in advance what everything will cost. I have not had any experience of somebody claiming the item hasn't been described, despite this happening a lot with my UK sales, and it sounds like they would have you over a barrel as you could potentially have to refund them not just the sale price but they significant shipping as well
beardywierdy
beardywierdy avatar

642 posts since 8/1/13

17 Sep 2020 11:33
Thanks. I have refunded him, too much hassle


compulsiveshopper wrote: Ebay charge the buyer for any import duties when they commit to buy, andw they pay this at the same time as they pay for the item. This means they don't need to settle up for import duties separately and it is generally easier because they know in advance what everything will cost. I have not had any experience of somebody claiming the item hasn't been described, despite this happening a lot with my UK sales, and it sounds like they would have you over a barrel as you could potentially have to refund them not just the sale price but they significant shipping as well

How would US customs know that tax has already been paid, as I was shipping it to his address?
compulsiveshopper
compulsiveshopper avatar

1277 posts since 12/6/12

17 Sep 2020 20:40
Ebay will presumably link in with US customs and have an established system
caol87
caol87 avatar

2168 posts since 28/6/14

23 Sep 2020 12:01
Did an instant bank transfer from my PayPal account but says it is now pending, never had this happen before, i do those bank transfer regularly and its always instant, not this time, any idea why?
caol87
caol87 avatar

2168 posts since 28/6/14

23 Sep 2020 12:23
caol87 wrote: Did an instant bank transfer from my PayPal account but says it is now pending, never had this happen before, i do those bank transfer regularly and its always instant, not this time, any idea why?

Ignore this, sorted it