General Discussion: ebay & paypal queries and questions thread...post anything you need to know in hurr


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kid unknown
kid unknown avatar

5458 posts since 8/12/01

7 Dec 2020 11:39
GSP is great generally but they would not compo me when an item arrived in the USA with a part missing and broken.

Fairly sure it was opened at UK hub and the part (battery cover) was lost in that process and then it was badly repacked. I heavily bubble wrapped the item and buyer said it didn’t arrive to him like that.

Generally, it seems such a pain to make a successful claim for compo.

On low value items I don’t even bother as it isn’t worth the time to try to get £20-£30.
RickRude
RickRude avatar

3839 posts since 13/1/12

7 Dec 2020 22:10
Parcel2go website is so confusing - its asking me to print 3 labels and 4 commercial invoices

Shipping to US

Do I stick a copy of the commercial invoice to the package or just hand to the driver?
Hanto
Hanto avatar

2864 posts since 30/11/09

8 Dec 2020 06:59
I handed mine into an access point location and stuck the label on the top and put one of the waybill/invoices on the bottom.

If you are getting it collected, maybe just have tape ready and ask the driver?!
RickRude
RickRude avatar

3839 posts since 13/1/12

8 Dec 2020 07:32
Cheers mate - good idea
staygold
staygold avatar

5051 posts since 21/11/05

10 Dec 2020 09:39
I think this has been answered but just wanted to clarify, I sold something to a guy in France via GSP. I didn’t actually know I had selected that as an option (listed on app) but I sent it to the Lichfield place via special delivery on Tuesday and it has been signed for and now seems to be making its way through the system. The buyer messaged me this morning says he didn’t know it was being shipped by GSP which I find hard to believe and he’s worried as they have lost parcels before? I’m covered now it’s been accepted right? It does seem that he had to pay for postage within the U.K. and then again from U.K. to France which is more than he would have paid if I had just shipped normally. It also looks like it’s going to take a week longer than if Royal Mail had just handled all of it
generic_guy
generic_guy avatar

9892 posts since 16/9/02

10 Dec 2020 11:31
As long as the UK has signed for it you’re covered if it gets lost.
Hanto
Hanto avatar

2864 posts since 30/11/09

10 Dec 2020 11:56
They will have seen on the sale before bidding that GSP was being used, so would have had the option to message directly to get you to change the postage terms. As GG says, once GSP have it, it is Pitney Bowes problem.

I have a parcel at the moment that their courier have tried to deliver twice in five days.
Anto
Anto avatar

3994 posts since 19/1/12

10 Dec 2020 14:16
As a EU buyer I can confirm that is clearly stated that the item you're buying will be shipped via GSP, you even have part of your payment going to Pitney Bowes and part to the seller
staygold
staygold avatar

5051 posts since 21/11/05

10 Dec 2020 14:57
Thanks all, that’s what I thought
RickRude
RickRude avatar

3839 posts since 13/1/12

11 Dec 2020 17:16
Sold a pair of vintage Nikes on ebay - brand new in box - Buyer has brought them and tried them on and the sole has blown (common thing) given the age - do I have to give him money back?
generic_guy
generic_guy avatar

9892 posts since 16/9/02

11 Dec 2020 18:11
If they were fine when you sold them then I would say it’s a risk you take with vintage.
Captain hindsight again but I would say something in the listing warning it could happen as not sure what view eBay would take.
What has the buyer said and how much were they?
RickRude
RickRude avatar

3839 posts since 13/1/12

11 Dec 2020 20:01
£150

Buyer has said he opened box and they were damaged

But I know that’s not true - it’s obvious he’s tried one at it’s blown - I’ve had this happen before.

A sole will not blow in transit.

I feel gutted as if that happened to me I too would be pissed - but I would know the risk of buying a show over 20 years old.

I would refund as I have a heart but I just feel the buyer is lying and knew the risk and is now trying it on.
EssexBoyII
EssexBoyII avatar

7072 posts since 5/6/07

11 Dec 2020 20:08
Unfortunately Rick, I don’t see how you can avoid a cucumber here
Hanto
Hanto avatar

2864 posts since 30/11/09

11 Dec 2020 20:09
eBay are generally quite hot on buyers remorse. I think if position rate, you may be ok. No different than breaking/tampering with clothing etc that is fragile.
swede
swede avatar

9613 posts since 21/3/09

11 Dec 2020 20:18
EssexBoyII wrote: Unfortunately Rick, I don’t see how you can avoid a cucumber here

Same. Can’t imagine this going your way. Let us know though, I’ve pulled it out the bag a few times on eBay… Haven’t sold any disintegrated shoes though
MrW
MrW avatar

2979 posts since 1/8/11

11 Dec 2020 20:34
Did photos show they were unworn and ad state they’re 20 or so years old and buyer wears at their risk? While obvious, it’s often included in vintage sneaker ads, particularly Nikes.

If so, don’t see how the buyer could claim they’ve fallen apart on arrival.
RickRude
RickRude avatar

3839 posts since 13/1/12

11 Dec 2020 20:53
Photos showed unworn and in brand new condition - I’ve sold quite a lot on eBay and have a 100% positive feedback. The pic of the exact shoe he’s saying was blown on arrival - shows no sign of cracking anywhere.

I sent them double boxed as well and they were perfectly fitted in their box - so wouldn’t be bashing around in transit loosely.

I didn’t state on the listing wear at your own risk - wish I had done - but the guy who’s brought them is a collector as well.

I do feel bad that it has cracked - and would be gutted if I was in his shoes - so I’m caught between the devil and the deep blue sea.

Oh and he’s given me that he’s a father with two kids and it’s Christmas as a reason I should refund.
generic_guy
generic_guy avatar

9892 posts since 16/9/02

11 Dec 2020 22:09
Fuck that for an excuse, oooh Christmas is ruined because Daddy's £150 trainers fell apart Cry
LFC
LFC avatar

5402 posts since 14/6/11

11 Dec 2020 22:12
What a bell end. Fuck him off Rick he knew the risk
snaye
snaye avatar

10898 posts since 24/10/02

11 Dec 2020 23:07
generic_guy wrote: Fuck that for an excuse, oooh Christmas is ruined because Daddy's £150 trainers fell apart Cry

Laughing out loud