General Discussion: ebay & paypal queries and questions thread...post anything you need to know in hurr


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Blofeld
Blofeld avatar

263 posts since 30/12/15

posted 1 Jun 2021 21:39, edited 1 Jun 2021 21:39
anyone got done with an eBay return recently?

I sold an Arc jacket for £239, buyer claimed it had an issue with the zip (usual bollocks), I was forced to accept the return, buyer apparently sent the jacket and it shows as delivered on tracking - but I haven't received it, and eBay has refunded the buyer already as it shows as delivered. It's been delivered by my delivery depot but to a different address. And due to data protection they won't tell me to where - despite the fact it must be pretty close by.

I'm now starting a claim with Royal Mail for a lost item, but not sure how far that is going to go as I obviously don't have a proof of postage receipt. And it was sent Tracked 48 so insurance cover would only be to £100 anyway. Have started a PayPal claim nonetheless. It's all going to go tits up with scams now that it's all switched over to eBay's service though.

I'm almost sure the buyer has done me over here, as it's a new account and I don't even have his address - he got it sent to a Sainsbury's pick up point.

But any ideas if this is possible (the only way I could think of this being a scam, failing Royal Mail genuinely just accidentally delivering it to a completely different address): if a buyer prints out an eBay-generated Tracked 48 returns label, could they amend the label by hand to ensure it gets sent to the wrong address but will show as delivered on eBays system, knowing Royal Mail won't tell the seller where it has been delivered to - and essentially just return a piece of crap that the recipient will bin before Royal Mail come over to try and retrieve it as part of the seller's claim?
EssexBoyII
EssexBoyII avatar

7182 posts since 5/6/07

posted 1 Jun 2021 23:13, edited 1 Jun 2021 23:13
Can’t you raise a dispute with EBay that the item wasn’t appropriately insured for return shipping for the correct value? On that basis I would have thought you have grounds to argue it.

I bet it says in their guidelines that the item has to be appropriately insured
Rirawin
Rirawin avatar

9546 posts since 17/7/05

2 Jun 2021 09:28
Give PayPal a call, their agents are normally pretty good over the phone.
Hanto
Hanto avatar

3164 posts since 30/11/09

2 Jun 2021 09:40
EssexBoyII wrote: Can’t you raise a dispute with EBay that the item wasn’t appropriately insured for return shipping for the correct value? On that basis I would have thought you have grounds to argue it.

I bet it says in their guidelines that the item has to be appropriately insured

I agree with this. I always insure to cover me, so should work both ways. It is the sender's responsibility IMO. PayPal are also pretty good, and do get funny about items being sent to the address not listed on an buyers address so could be worth arguing. Saying that though, has the sale been processed by PayPal? I know eBay is rolling out people running their sales through them now so may be eBay instead.
swede
swede avatar

9888 posts since 21/3/09

2 Jun 2021 10:57
Blofeld that's some top notch scam you've been done with. feels like the buyer has somehow diverted the parcel away from you? should be on his end to end to prove it was delivered to your address though
Crackajack
Crackajack avatar

7975 posts since 21/4/05

2 Jun 2021 11:36
swede wrote: Blofeld that's some top notch scam you've been done with. feels like the buyer has somehow diverted the parcel away from you? should be on his end to end to prove it was delivered to your address though

Could eBay check with the sender if it's been diverted?

Some services seem to let you do this relatively easily with quite basic info. So sender just posts some old newspapers or something that matches the weight, shows the original correct address to eBay or they send real item but divert to a friend or collection point nearby.
mtthrvy2
mtthrvy2 avatar

1964 posts since 8/11/10

posted 2 Jun 2021 11:49, edited 2 Jun 2021 11:49
ebay no longer allowing buyers to be paid via paypal, has to go straight into your bank account (being rolled out, my account got updated).

Could make the above even worse.
Rirawin
Rirawin avatar

9546 posts since 17/7/05

2 Jun 2021 13:15
Yup rolled out to all accounts as of yesterday https://www.bbc.co.uk/news/technology-57318294
TROYBOY
TROYBOY avatar

922 posts since 28/2/12

2 Jun 2021 13:32
Ebay getting worse by the month!
Blofeld
Blofeld avatar

263 posts since 30/12/15

7 Jun 2021 22:06
Update: I think Royal Mail may have just legitimately delivered the item to the wrong address, as they said if the label had been amended then it would show up with the postmaster's investigation for a misdelivered parcel. Royal Mail did say I couldn't claim any refund from them though - only the sender could. This, in fairness, is why eBay will pay seller's out of their own pocket for returned items that go missing.

Nonetheless, eBay are at it. In waiting for the postmaster's investigation to confirm that the item was misdelivered and could not be recovered (with COVID delays), I've managed to miss eBay's 30 day refunds appeals deadline. But I contacted them anyway when I finally got the confirmation, and an Irish assistant just flatly told me she couldn't issue a refund outside of the 30 day period despite 'sympathising'. So by following their instructions to the T, and bearing in mind COVID delays, I had managed to become ineligible for an appeal. I asked if she could process a manual payment. She said 'naw'. Mental.

Funnily thing though - I contacted them again by chat and got an Indian assistant - showed him the exact same info and he said he would lodge something with the finance team to - and I quote - 'submit a manual payment' Laughing out loud He said no promises but would try his best.

So moral 1: Never miss an eBay deadline. Just go with whatever info you have from Royal Mail or whomever within the timescale.
Moral 2: If you don't like what one eBay drone tells you, contact them again.

And indeed - I'm going through PayPal too, and will raise it to a dispute if eBay don't cough up. Hopefully they'll be sounder.

eBay really testing my patience now.
Blofeld
Blofeld avatar

263 posts since 30/12/15

7 Jun 2021 22:08
I should add - the sender hasn't replied to a single thing I've sent him, at all. eBay dgaf. It's a system so obtusely favouring of buyers I'm stunned that it's not illegal.
EssexBoyII
EssexBoyII avatar

7182 posts since 5/6/07

7 Jun 2021 23:32
eBay customer service is utter shite
Hanto
Hanto avatar

3164 posts since 30/11/09

8 Jun 2021 06:24
Weirdly enough I always get more traction with the Irish staff, but I agree that they can be more black and white.

I can't see why keeping buyers sweet is better than sellers. There is far more competition for places to sell than there is to buy IMO.
andymakesglasses
andymakesglasses avatar

20596 posts since 26/1/06

8 Jun 2021 08:07
Hanto wrote: I can't see why keeping buyers sweet is better than sellers.

The buyers are the ones with the money.
phelen
phelen avatar

6698 posts since 16/8/06

8 Jun 2021 08:10
its why I rather sell on here than ebay, too much hassle and risk involved if anything goes wrong.
Hanto
Hanto avatar

3164 posts since 30/11/09

8 Jun 2021 09:59
andymakesglasses wrote:
Hanto wrote: I can't see why keeping buyers sweet is better than sellers.

The buyers are the ones with the money.

True, but without things to sell, there is no market. A market as only as good as the demand and if people find they can't get what they want they will go elsewhere. Equally if people are pissed off enough they'll sell elsewhere. Look at Grailed and the boycott over their increased commission fees.
Blofeld
Blofeld avatar

263 posts since 30/12/15

8 Jun 2021 14:47
I think it’s because buyers become sellers, and they know the platform is good enough that sellers won’t flee en masse
TROYBOY
TROYBOY avatar

922 posts since 28/2/12

24 Jun 2021 08:30
This new ebay payments thing is a bit shit aint it. Takes too long to get the cash!
beardywierdy
beardywierdy avatar

718 posts since 8/1/13

19 Jul 2021 15:05
I have just sold 2 items, anyone know how long it takes to get the cash?
Gaz
Gaz avatar

2665 posts since 20/10/05

21 Jul 2021 09:32
Tends to be between 2-4 days after payout sent email.