I sold an Arc jacket for £239, buyer claimed it had an issue with the zip (usual bollocks), I was forced to accept the return, buyer apparently sent the jacket and it shows as delivered on tracking - but I haven't received it, and eBay has refunded the buyer already as it shows as delivered. It's been delivered by my delivery depot but to a different address. And due to data protection they won't tell me to where - despite the fact it must be pretty close by.
I'm now starting a claim with Royal Mail for a lost item, but not sure how far that is going to go as I obviously don't have a proof of postage receipt. And it was sent Tracked 48 so insurance cover would only be to £100 anyway. Have started a PayPal claim nonetheless. It's all going to go tits up with scams now that it's all switched over to eBay's service though.
I'm almost sure the buyer has done me over here, as it's a new account and I don't even have his address - he got it sent to a Sainsbury's pick up point.
But any ideas if this is possible (the only way I could think of this being a scam, failing Royal Mail genuinely just accidentally delivering it to a completely different address): if a buyer prints out an eBay-generated Tracked 48 returns label, could they amend the label by hand to ensure it gets sent to the wrong address but will show as delivered on eBays system, knowing Royal Mail won't tell the seller where it has been delivered to - and essentially just return a piece of crap that the recipient will bin before Royal Mail come over to try and retrieve it as part of the seller's claim?