25 Dec 2018 19:12
Ordered a present from end for someone and it doesn’t fit
Bought it first week December but end don’t mention a Xmas returns policy do I just have the usual 14 days which ran out on Xmas eve and I’m fucked or will the sort it anyone know ?
25 Dec 2018 19:25
I think they normally have an extended returns - ask their cust service to be sure.
25 Dec 2018 19:31
Website doesn’t mention but will just back it and see what happens as it’s only one day over the usual 14
9 Jan 2019 14:03
For measurements am I better off trusting END or Caliroots? Seeing conflicting things, hate it when that happens.
9 Jan 2019 14:29
I'd say End. They generally is more on the Mr P/Bureau side of accurate sizing. EU sites I find tend to have slightly conflicting sizes, e.g. SNS. Especially on shoes.
posted 9 Jan 2019 14:33, edited 9 Jan 2019 14:33
I just found 2 completely different measurements on End and the Bureau for Homespun Knitwear tees. Hope the Bureau's are correct or there'll be a tee going up in Classifieds in a couple of days time. How fucking hard is it to take some measurements?!
10 Jan 2019 06:16
I'm always surprised that the brands don't supply a standard measurement for stores to use rather than rely on the stores taking accurate measurements
posted 19 Feb 2019 17:39, edited 19 Feb 2019 17:39
Card got declined when buying something and it fucked up my checkout.
Evidently there was only one left as now showing out of stock.
Any idea how long before this appears back in stock?
19 Feb 2019 19:04
Pretty sure any item gets put on hold for an hour after putting it in your basket when using the app.
19 Feb 2019 19:38
Their website must be screwed.. my order from last Friday still saying ON HOLD… no email from them saying why etc
21 Feb 2019 06:41
Thanks - I did, they say they have a backlog so it will be processed shortly.
9 Mar 2019 11:34
Fucked up and snoozed on retuning something expensive in the 14 days.
Anyone have experience with getting something refunded beyond this?
posted 9 Mar 2019 11:44, edited 9 Mar 2019 11:44
Have you tried the “sorry sorry *insert sob story/been on holiday, thought it was 28 days for returns” road?
12 Mar 2019 15:02
Same here. Just put a wee sob story and send it back. The hassle of them sending it back to you and arguing isn't really worth it. Pretty sure they will either give you a refund or may give you a credit note.
20 Mar 2019 20:22
Not end related but just seen that Kith is opening in selfridges in April. Bit of healthy competition.