Grind BMX are superb, great service.
Appreciate this is a bit niche for here but was very impressed.
Ordered two different tees from them and got sent two of the same design in different colours. Sent them a polite message on Saturday not expecting a reply until Monday, but got an apology within an hour (such a small thing but so many shops don’t even manage this).
Was asked for a pic of the labels as it was a supplier error, this got sent to them and I got a mail saying they probably wouldn’t respond until Monday but he’d chase this up then.
On Monday I got an email from the supplier confirming I would have the correct tee on Tuesday morning and the shop emailed to confirm this AND saying I could keep the extra tee I didn’t order.
You always learn more about a shop when something goes wrong but they managed to leave me with a better impression that I would have had if I’d just got the right order.
Appreciate this is a bit niche for here but was very impressed.
Ordered two different tees from them and got sent two of the same design in different colours. Sent them a polite message on Saturday not expecting a reply until Monday, but got an apology within an hour (such a small thing but so many shops don’t even manage this).
Was asked for a pic of the labels as it was a supplier error, this got sent to them and I got a mail saying they probably wouldn’t respond until Monday but he’d chase this up then.
On Monday I got an email from the supplier confirming I would have the correct tee on Tuesday morning and the shop emailed to confirm this AND saying I could keep the extra tee I didn’t order.
You always learn more about a shop when something goes wrong but they managed to leave me with a better impression that I would have had if I’d just got the right order.
