Random Fashion Questions: Online Store Reviews


Brad
Brad avatar

5023 posts since 20/6/01

11 Feb 2009 19:08

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Store: Bespoke Boutique - http://www.bespokeboutique.com

Service: Excellent

Delivery Times: Fast

Good Point: Really friendly guys, answer any questions you have, including sizing questions. Provide good measurements of how the items fit in each size. Fast delivery, good sales.

Bad Points: Need to get some more brands under their belt.

Score: 8/10

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Store: Dpmhi - http://www.dpmhi.com

Service:

Delivery Times: Slow Shipping

Good Point: Always good prices in the sale

Bad Points: awful email response

Score: 7/10

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Store: The Corner - http://www.thecorner.com

Service: Excellent

Delivery Times: Fast from Italy. 1 day to be precise ordered from there more than once so not a fluke

Good Point: good site usability. nice description of each brand. clear navigation. Good customer service

Bad Points: seems like their footwear may have been 'worn'

Score: 8/10

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Store: Haven -

Service: Excellent

Delivery Times: Fast from Canada

Good Point: Good Product range, prices (due to exchange rate), Back and front pics of items. Accept Paypal

Bad Points: None

Score: 8/10

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Store: Red Square Clothing - http://www.redsquareclothing.co.uk/

Service: Excellent

Delivery Times: Fast

Good Point: Low shipping costs or free with min spend. Good pics of items. Excellent sale prices

Bad Points: Did not come across any.

Score: 8/10

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Store: Antonioli - http://www.antonioli.eu/

Service: First order has to be confirmed by your bank / card (48 hrs)

Delivery Times: took 8 whole days from ordering inc above

Good Point: Free shipping from Italy, nice (scented), high quality package. Stocks labels not found elsewhere. Wish list function. 10 day return policy.

Bad Points: Was addressed incorrectly - arrived at launderette up the road

Score: 6/10

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Store: Tres Bien Store - http://www.tresbienshop.net/

Service: Excellent, really friendly and always really fast to reply to emails and a with a bit of banter. Returns never a problem

Delivery Times: Fast from Sweden (Dublin 2-3 days)

Good Point: Probably one of the best stores, if not the best on the web at the moment, and new ranges been added this year…

Bad Points: Bad sales, only ever seem to offer 20-30% off, last years models(no oki-ni) we're slightly off putting!

Score: 9/10

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Store: Oi Polloi - http://www.oipolloi.com/

Service: Top quality and always willing to help, good for a discount if you call and returns always dealt with fast

Delivery Times: Fast from Uk (Dublin 2-3 days), UK next day??

Good Point: Excellent range of more casual wear and hard to find collections…

Bad Points: They still carry Lyle&Scott!? Wtf…Size guide can be wrong at times…

Score: 8/10

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Store: Uniqlo - http://www.uniqlo.co.uk/

Service: Average/poor

Delivery Times: Reasonable 3 days from despatch. I do not think that they ship over weekends.

Good Point: Good items for the price. Quick email response on weekdays. Offer online tracking

Bad Points: Limited stock range and sizes.

No back views of items.

Beware of the despatch and check the amount, I used the 20% discount code which made the the Mac coat I got £47.99, but the not states £59.99. "Details of your order are shown on this page and your debit/credit card been charged with the amount shown"

Score: 4.5/10

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Store: Clarks - http://www.clarks.co.uk/

Service: Excellent

Delivery Times: Standard delivery fast, ordered Mon evening and shoes arrived lunchtime today…

Good Point: Sell in half sizes.

Bad Points: No courier tracking once dispatched

Score: 9/10

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Store: Focus Pocus - http://www.focuspocus.co.uk/

Service: Excellent

Delivery Times: Fast

Good Point: Call me to tell that the pair of trainers were out of stock, but give me a another pair that werent online and an exclusive colourway that werent on sale for the same price. Also gave me a few free load of stickers aswell.

Bad Points: FedEx said they made a delivery attempt, but I didnt see a delivery card.

Score: 9/10

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Store: Dimoda

Service: Awesome

Delivery Times: Ordered at lunch time and was with me the next morning.

Good Point: Really fast delivery and nice when I phoned up to arrange sending the jeans back (they didn't fit). They also called me about 10 minutes after I ordered to tell me it was being posted.

Bad Points: Based in Cleethorpes = strong accent LOL

Score: 10/10

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Store: http://www.truffleshuffle.co.uk/

Service: Anyway the T shirt was what i at first thought as been really thin, but the print was cool.
Still didnt stop me emailing them and leaving a neg review on their site over the t shirt quality.

But I got several emails from them explaining the construction quality was good, just that the thin t shirt added to the vintage look, and if i wanted they would refund it and tell me the weight (gsm) of other t shirts if I was after a thicker T shirt. - All this after I told them I had wipped my arse on stuff thicker than what they sent me

Great service to a C*nt customer like me, and I actually like the t shirt thickness now

Delivery Times: delivery was around 2 days.

Score: 9/10

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Store: Superdenim - http://www.superdenim.co.uk

Service: No complaints but no info sent after order just the acknowledgment, not a despatch email etc

Delivery Times: Next Day via Royal Mail Special Delivery. GBP 5.00 for SD when Oi Polloi charge GBP 3.00 or so for UPS with tracking seems a little steep

Good Point: Good quality products, specialized denim etc, website is rather thorough, interesting read.

Bad Points: None really other than the postage price. not been updated in a while

Score 8/10

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Store: Aphrodite - http://www.aphrodite1994.com

Service: Excellent. Nice guys to deal with.

Delivery Times: Very fast. £5.00 flat rate. I've ordered several items and have always had them the next day.

Good Point: Around 30 brands to choose from…

Bad Points: Doesn't seem to be much stock. Some new stock seems to sell out a little too quickly

Score: 9/10

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Triads

Service: Piss Poor

Delivery: ?

Good Point: Having used this shop for many years in person and often had reasonably good service instore.

Bad Point: Their online ordering leaves a lot to be desired. Placed an order 10 days ago via paypal and not received. Called to ask as well as sending an email and spoke to someone who had just got back from his holiday (so it wasn't his fault!!) However was then told that due to having a different delivery address to payment (although payment was cleared) they would not deliver. Home address is confirmed however work address is not, I'm supposed to know that this is the case with 99% of online retailers!! After pointing out that that was not the case and that no contact had been made and further to this that nothing is in there terms and conditions, as well as asking what they were planning on doing with the money, I was told that I was now not getting them and had the phone put down on me. Whilst this was happening I received an email from his colleague explaining they had now sold out.

Score: 0/10



joe151
joe151 avatar

6230 posts since 21/2/07

11 Feb 2009 19:12
good idea !
Jimmy326
Jimmy326 avatar

4574 posts since 22/9/07

11 Feb 2009 19:22
Would the FUK server be able to handle a 'online store reviews' thread if Browns gets mentioned?!
carl lewis
carl lewis avatar

23958 posts since 14/10/04

11 Feb 2009 19:23
Dpmhi

Always good prices in the sale. Slow Shipping, awful email response.

Mhi fits true to size on me, but people on say size down.

Overall Score: 7 out 10
Strum
Strum avatar

1075 posts since 16/11/05

11 Feb 2009 19:31
maybe a set standard template would be useful

Name:

TypeSadie smart, casual, cheap etc)

etc etc
carl lewis
carl lewis avatar

23958 posts since 14/10/04

11 Feb 2009 19:31
Caliroots

Excellent sale prices and product range. Flat rate shipping of £16 seems expensive but worth it the sales.

Excellent pics which are clean and good amount of angles to view the product that you are viewing. Up-to-date stock system.

Good description on sizing etc i.e. size up or down due to fit.

They use UPS so excellent tracking, 5 days shipping from Sweden to the UK. Seem like no problems withn returns.

No complaints from me at all.

Score 9 out of 10
poohat
poohat avatar

1446 posts since 1/12/08

11 Feb 2009 19:41
luisaviaroma has the worst website of them, fuck javascript

Yoox gets a 9/10 for its amazing returns policy (totally free, and UPS even picks it up from your door), and would be a 10/10 if it wasnt for the awful stock photos they have for clothes

pollyanna charges 10 pound shipping on everything which is pretty absurd and makes returning stuff quite costly

no strong opinion on any others
Xerxes
Xerxes avatar

464 posts since 14/6/08

11 Feb 2009 20:15
If everyone lay out their review like below I'll add them to the first post in this thread to make it easier to view.


Store:

Service:

Delivery Times:

Good Point:

Bad Points:

Score: */10
EVERS
EVERS avatar

8580 posts since 2/7/06

11 Feb 2009 20:20
Luisaviaroma ship very quickly - order arrives within 48hs and it's free. Goods are beautifully packed and presented. They answer emails in fluent English and quickly.

Yoox are fantastic in every respect, although return of funds from returns could be a bit quicker.

Oki-ni have been good in my experience.

End clothing were incredibly helpful and polite, shipped fast.

Pollyanna goods turned up in little more than an envelope. For £10, I'd have expected a decent package, especially for the brands they stock.

Cmonwealth = good package, shipped quickly. shipping expensive. average comms.

Haven shop = very helpful, great comms. Accepted an offer. Quick shipping (3 days from Canada). Good exchange rate.


carl lewis
carl lewis avatar

23958 posts since 14/10/04

11 Feb 2009 20:27
Store: Haven

Service: Excellent

Delivery Times: Fast from Canada

Good Point: Good Product range, prices (due to exchange rate), Back and front pics of items. Accept Paypal

Bad Points: None

Score: 8/10
flipmode
flipmode avatar

1318 posts since 25/10/05

11 Feb 2009 20:29
how can anyone like the actual yoox website? its like an online tk maxx

not denying you can find a bargain on there
EVERS
EVERS avatar

8580 posts since 2/7/06

11 Feb 2009 20:39
flipmode wrote: how can anyone like the actual yoox website? its like an online tk maxx

not denying you can find a bargain on there

you don't know what you're talking about.
Strummer
Strummer avatar

2166 posts since 24/7/04

11 Feb 2009 21:04
Oki Ni have been flawless recently for me. Quick shipping, hassle free returns.

End Clothing are shite on returns. Offered me a credit note despite item being returned in 7 days. Had to threaten legal action after 5 weeks to get it resolved. Will never buy from them again. Decent returns policy is key to online shopping IMO and this place is shite.
generic_guy
generic_guy avatar

9562 posts since 16/9/02

11 Feb 2009 21:10
Yoox has got better but it's still awful;
1) Tricky to navigate (check the number of otherwise intelligent people who can't find stuff mentioned on here). Website is unecessarily complicated too, no point in having zoom etc if they ignore key details.
2) Abysmal product styling, everything looks like it was styled by D-Ssquared/D&G Eurotrash fans. Lost track of the number of items that look complete shit on Yoox but nice IRL
3) Sizing, I have been mailing them for about 4 years to explain how Uk/IT trouser sizing works and the cunts still don't seem to understand

On the plus side if it weren't as shit and TK Maxx-esque then there wouldn't be such good bargains available.
Jason789
Jason789 avatar

6210 posts since 2/1/07

11 Feb 2009 21:14
Store: The Corner

Service: Excellent

Delivery Times: Fast from Italy. 1 day to be precise ordered from there more than once so not a fluke

Good Point: good site usability. nice description of each brand. clear navigation. Good customer service

Bad Points: seems like their footwear may have been 'worn'

Score: 8/10
EVERS
EVERS avatar

8580 posts since 2/7/06

11 Feb 2009 21:16
I'm no computer genius but Yoox is a piece of piss imo.

Luisaviaroma's more difficult to navigate.
PHiL
PHiL avatar

8745 posts since 31/8/03

11 Feb 2009 21:40
Store: Bespoke Boutique

Service: Excellent

Delivery Times: Fast

Good Point: Really friendly guys, answer any questions you have, including sizing questions. Provide good measurements of how the items fit in each size. Fast delivery, good sales.

Bad Points: Need to get some more brands under their belt.

Score: 8/10
carl lewis
carl lewis avatar

23958 posts since 14/10/04

17 Feb 2009 21:02
Store: Red Square Clothing

Service: Excellent

Delivery Times: Fast

Good Point: Low shipping costs or free with min spend. Good pics of items. Excellent sale prices

Bad Points: Did not come across any.

Score: 8/10
Kingmob07
Kingmob07 avatar

9049 posts since 11/5/07

17 Feb 2009 21:16
Oki-ni- Used to be terrible (imo), but great now. Seem to have sorted out their inventory system, but I'm still wary of that Warehouse.
The Corner- Like the site, but compared to Yoox their customer service is horrible. Did resolve my issue very satisfactorily so probably just an isolated incident. No contact number is unacceptable.
Yoox- Site is a pile of shit. I'm sure people on here are buying great stuff everyday, but no matter how many times I attempt to navigate I give up after 5mins.
Blackbird Ballard- Brilliant. Tyler's very helpful. Always happy to mark down items and though the shipping has gone up and the exchange ain't so great would use that store alone if I could.

EVERS
EVERS avatar

8580 posts since 2/7/06

17 Feb 2009 21:24
Store: Antonioli

Service: First order has to be confirmed by your bank / card (48 hrs)

Delivery Times: took 8 whole days from ordering inc above

Good Point: Free shipping from Italy, nice (scented), high quality package. Stocks labels not found elsewhere. Wish list function. 10 day return policy.

Bad Points: Was addressed incorrectly - arrived at launderette up the road Smiling

Score: 6/10

http://www.antonioli.eu/index.php