Random Fashion Questions: Online Store Reviews


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NumBerS
NumBerS avatar

3359 posts since 5/3/04

10 Jan 2012 12:41
Coggles placed order Sunday night and today just gone from picking to packing. Placed another order yesterday which is showing still as picking. it would nice if they both left today. GBP 10.00 delivery for next day seems a bit steep.
bill
bill avatar

4930 posts since 5/8/09

10 Jan 2012 13:03
Lazyness Laughing out loud

rural
rural avatar

17815 posts since 26/9/06

10 Jan 2012 13:06
Question is, which one went live first…I'm guessing Oki-ni?
stelfox
stelfox avatar

8488 posts since 11/3/09

10 Jan 2012 13:06
Laughing out loud Utter
stelfox
stelfox avatar

8488 posts since 11/3/09

10 Jan 2012 13:07
Rez wrote: Bit annoyed at Oi Polloi. Bought a universal wares watch from them as a christmas present, and the battery had totally gone by boxing day. Obviously an ex-display model Evil

That's ridiculous, the battery should be lasting years, like 3/4 +
EeePee
EeePee avatar

307 posts since 5/3/11

10 Jan 2012 17:18
Anyone know what delivery company LN-CC use? Says Yodel on their website but when I try the tracking code on their website it says it's not recognised.
Noble Locks
Noble Locks avatar

66963 posts since 10/7/03

10 Jan 2012 17:27
just got my free mug from yodel. first time ive ever seen them. little white vans.
EeePee
EeePee avatar

307 posts since 5/3/11

10 Jan 2012 17:39
I'd never heard of them, turns out they're the 2nd biggest delivery company in the UK, created by a merger between DHL and HDNL. Learn something new every day.
Trent
Trent avatar

2041 posts since 18/1/09

10 Jan 2012 19:01
http://www.arkclothing.com/

Ordered a Carhartt Chore on the 28th Dec. Order confirmation 29th. Nothing more. Made phone call (no customer services email) to rather unhelpful staff to prompt if my order was being shipped (Same day dispatch, 1-3 day delivery quoted on site) receieved a generic email offering 20% discount code on S/S 12 stock for the poor service. Got shipped confirmation on the 7th Jan for delivery via CityLink. Still no jacket Sad

It's a sale item, boo hoo etc etc. Still poor service.
MrW
MrW avatar

3060 posts since 1/8/11

11 Jan 2012 14:32
Kimmel x Carhart shirt & Sigerson Morrison boots for the wife ordered from my-wardrobe ordered Sunday night, turned up today with a bag of free Clinique goodies. Smiling

Order placed with thecorner last Friday still showing as 'Our warehouse is preparing your order', progress bar still on 1 of 3 Sad
Jee
Jee avatar

349 posts since 12/10/11

11 Jan 2012 14:43
Trent wrote: http://www.arkclothing.com/

Ordered a Carhartt Chore on the 28th Dec. Order confirmation 29th. Nothing more. Made phone call (no customer services email) to rather unhelpful staff to prompt if my order was being shipped (Same day dispatch, 1-3 day delivery quoted on site) receieved a generic email offering 20% discount code on S/S 12 stock for the poor service. Got shipped confirmation on the 7th Jan for delivery via CityLink. Still no jacket Sad

It's a sale item, boo hoo etc etc. Still poor service.

They are fucking useless.

Ordered a carhartt sweat just after christmas. No response to emails. Week and a half later I get the generic email telling me its out of stock.

Trent
Trent avatar

2041 posts since 18/1/09

19 Jan 2012 11:30
More to bore you about my order that I placed on the 28th December. After the order way placed, I received confirmation the next day but I did not received any shipping information. It mentions on the site that orders are usually 1-3 working days. I called on the 4th Jan after no further emails, to which after several phone calls to a full voicemail box, I managed to speak to a member of staff who said my order was about to be dispatched and their apologies. I did not receive a confirmation so had to call up on the 7th to prompt this. The monies were taken from my account at this stage. Shipping confirmation arrived on the 7th Jan, and after no arrival of the jacket, I decided to call again. On the 11th jan, I was told that the jacket was not shipped as it was out of stock but they would send a medium. Why? I do not know, for me to send it back? I asked for a refund which he claimed was processed that day. IT WAS NOT. I managed to get through again on the 16th stating that my refund had not been received. I was told it had not been processed on the 11th but she would be happy to do it there and then. I was promised this would be in my bank in 48 hours, 72 hours later NO REFUND. I'm seriously tired on this process now.

AVOID LIKE THE PLAGUE. Finally managed to get the email for the director and emailed him. From Twitter it seems a whole host of people are in the same boat, with Ark Clothing refusing to refund 'lost' orders apparently. Worst customer service I have ever dealt with.
MrW
MrW avatar

3060 posts since 1/8/11

19 Jan 2012 15:10
Anyone returned anything to Urban Outfitters? Over 2 weeks and not heard anything. Website says allow 28 days to process a refund, wtf?

Props to Atoo & Union Clothing who refunded within 48hrs of me sending stuff back.

Also thumbs up for the UPS text tracking from thecorner, enjoyed getting progress reports as my gear travelled across Europe Laughing out loud

Rez
Rez avatar

8731 posts since 5/4/09

19 Jan 2012 15:17
I think not getting a fucking order confirmation from Dope Factory is shocking practice.
Jee
Jee avatar

349 posts since 12/10/11

19 Jan 2012 15:54
MrW wrote: Anyone returned anything to Urban Outfitters? Over 2 weeks and not heard anything. Website says allow 28 days to process a refund, wtf?

Sent mine back last tuesday and not heard a peep from them. Was signed for a week ago aswell.
Jimmy326
Jimmy326 avatar

4593 posts since 22/9/07

19 Jan 2012 16:01
www.patrikervell.com

Brilliant if you're buying from them, but returns are another matter.

Returned a Field Coat on 26th November, but by the time they got it in NY on 8th December they had sold out of the size I was exchanging for (even though I'd advised them beforehand that I wanted an exchange and I was expecting them to have reserved one for me).

I've still not had my refund as of today. I've emailed a few times and have been told that transactions between international banks take longer Puzzled

Gonna be disputing the original transaction shortly if I've not had a refund by the coming Monday.
carl lewis
carl lewis avatar

23965 posts since 14/10/04

19 Jan 2012 16:19
UO have xmas returns till 31st Jan must be shit loads sent back
rural
rural avatar

17815 posts since 26/9/06

19 Jan 2012 16:24
Jimmy326 wrote: www.patrikervell.com



Absolute cunts when it come to customer service after you've made an order in my experience.
Had so many problems with an order i made earlier last year, that i can't be bothered to even write it up in here.
ross
ross avatar

873 posts since 6/2/10

20 Jan 2012 12:16
www.paulsmith.co.uk

Quick delivery, free returns and refunded postage Cool
YLAup
YLAup avatar

5759 posts since 5/9/11

24 Jan 2012 00:39
End haven’t confirmed purchase by email a few days after items were ordered. Anyone with a similar experience?