Random Fashion Questions: Online Store Reviews


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Peanuts
Peanuts avatar

330 posts since 17/5/08

17 Feb 2009 21:29
Store: Tres Bien Store

Service: Excellent, really friendly and always really fast to reply to emails and a with a bit of banter. Returns never a problem

Delivery Times: Fast from Sweden (Dublin 2-3 days)

Good Point: Probably one of the best stores, if not the best on the web at the moment, and new ranges been added this year…

Bad Points: Bad sales, only ever seem to offer 20-30% off, last years models(no oki-ni) we're slightly off putting!

Score: 9/10


Store: Oi Polloi

Service: Top quality and always willing to help, good for a discount if you call and returns always dealt with fast

Delivery Times: Fast from Uk (Dublin 2-3 days), UK next day??

Good Point: Excellent range of more casual wear and hard to find collections…

Bad Points: They still carry Lyle&Scott!? Wtf…Size guide can be wrong at times…

Score: 8/10
carl lewis
carl lewis avatar

23958 posts since 14/10/04

18 Feb 2009 18:46
Store: Uniqlo

Service: Average/poor

Delivery Times: Reasonable 3 days from despatch. I do not think that they ship over weekends.

Good Point: Good items for the price. Quick email response on weekdays. Offer online tracking

Bad Points: Limited stock range and sizes.

No back views of items.

Beware of the despatch and check the amount, I used the 20% discount code which made the the Mac coat I got £47.99, but the not states £59.99. "Details of your order are shown on this page and your debit/credit card been charged with the amount shown"

Score: 4.5/10





exactlythat
exactlythat avatar

2344 posts since 27/10/07

18 Feb 2009 20:52
Store: Clarks

Service: Excellent

Delivery Times: Standard delivery fast, ordered Mon evening and shoes arrived lunchtime today…

Good Point: Sell in half sizes.

Bad Points: No courier tracking once dispatched

Score: 9/10


Mate
Mate avatar

3685 posts since 15/4/07

18 Feb 2009 21:10
carl lewis wrote: Bad Points: Did not come across any.

Score: 8/10

Laughing out loud
NumBerS
NumBerS avatar

3343 posts since 5/3/04

3 Mar 2009 18:36
Store: Haven -

Service: Excellent

Delivery Times: Fast from Canada

Good Point: Good Product range, prices (due to exchange rate), Back and front pics of items. Accept Paypal

Bad Points: None

Score: 8/10

- fast delivery?
item posted 20th - no show still.

phoned the store and he reckons would expect delivery by mid to end of this week, that sounds a bit shit to me from Canada.
Kingmob07
Kingmob07 avatar

9049 posts since 11/5/07

3 Mar 2009 18:38
Canada Post is shit mate. Just be glad it didn't go ground.
NumBerS
NumBerS avatar

3343 posts since 5/3/04

3 Mar 2009 18:48
Kingmob07 wrote: Canada Post is shit mate. Just be glad it didn't go ground.

thanks, a bit of peace of mind there then.

EVERS
EVERS avatar

8580 posts since 2/7/06

3 Mar 2009 18:59
got a delivery from haven in 3 days - guess it's luck of the draw..
Dave4
Dave4 avatar

996 posts since 26/8/07

3 Mar 2009 19:24
carl lewis wrote: Store: Uniqlo

Service: Average/poor

Delivery Times: Reasonable 3 days from despatch. I do not think that they ship over weekends.

Good Point: Good items for the price. Quick email response on weekdays. Offer online tracking

Bad Points: Limited stock range and sizes.

No back views of items.

Beware of the despatch and check the amount, I used the 20% discount code which made the the Mac coat I got £47.99, but the not states £59.99. "Details of your order are shown on this page and your debit/credit card been charged with the amount shown"

Score: 4.5/10

I think Uniqlo deserve much more than 4.5, at least 6 or 7. There delivery is brilliant, i often order on Sunday and receive on Tuesday.
heezy
heezy avatar

435 posts since 3/1/08

3 Mar 2009 19:56
Caliroots has the worst customer service.

They have sent me wrong colors, wrong sizes and even completely wrong items.
once i ordered a backpack and got a book. nice.
once they never paid me back the promised shipping fees i had to pay for the return of the wrong item.
During sales the shipping time can be like a month.
Usually its less than a week though.

i have received the real items eventually but never they have apologized for their fuck ups. they actually act pretty offended if you email them.

If you visit the store the customer service is great though.
even by phone they are pretty ok.
They answer to their emails sometimes, seems like when they feel like it. usually slow if ever.

i try to stay away from them nowdays.

joe151
joe151 avatar

6230 posts since 21/2/07

3 Mar 2009 20:09
this was a while back but the thread reminded me of it,

spoiledbrat.co.uk

dogshit customer service, ordered a tshirt that arrived with a massive backprint not mentioned or photographed so i sent it back for a refund, 2 weeks no refund, so i sent 3 emails and left a telephone message but no call back, or refund to this day!!

worst service ever!

Score: 0 / 10
NumBerS
NumBerS avatar

3343 posts since 5/3/04

4 Mar 2009 00:13
EVERS wrote: got a delivery from haven in 3 days - guess it's luck of the draw..

oh there goes the pace of mind.
EVERS
EVERS avatar

8580 posts since 2/7/06

4 Mar 2009 00:20
NumBerS wrote:
EVERS wrote: got a delivery from haven in 3 days - guess it's luck of the draw..

oh there goes the pace of mind.

haven have shipped it promptly - must be the postal. not haven's fault…
NumBerS
NumBerS avatar

3343 posts since 5/3/04

4 Mar 2009 09:33
EVERS wrote:
NumBerS wrote:
EVERS wrote: got a delivery from haven in 3 days - guess it's luck of the draw..

oh there goes the pace of mind.

haven have shipped it promptly - must be the postal. not haven's fault…

my concern is with the Canadian Postal System rather than Haven, I agree shipped promptly and they were very helpful.
On your delivery, did you have to sign for it?
FLG
FLG avatar

5871 posts since 21/5/04

9 Mar 2009 14:55
Just noticed this….

Peanuts wrote: Store: Oi Polloi

Service: Top quality and always willing to help, good for a discount if you call and returns always dealt with fast

Delivery Times: Fast from Uk (Dublin 2-3 days), UK next day??

Good Point: Excellent range of more casual wear and hard to find collections…

Bad Points: They still carry Lyle&Scott!? Wtf …Size guide can be wrong at times…

Score: 8/10

What at it's commercial peak!?!? Jawdropping! You'd think those fools are trying to run a successful business!!
Xerxes
Xerxes avatar

464 posts since 14/6/08

12 Mar 2009 17:35
anyone know delivery times for farfetch? I know it's made up of different stores, but as a general rule?
carl lewis
carl lewis avatar

23958 posts since 14/10/04

11 May 2009 12:19
Store: Focus Pocus - http://www.focuspocus.co.uk/

Service: Excellent

Delivery Times: Fast

Good Point: Call me to tell that the pair of trainers were out of stock, but give me a another pair that werent online and an exclusive colourway that werent on sale for the same price. Also gave me a few free load of stickers aswell.


Bad Points: FedEx said they made a delivery attempt, but I didnt see a delivery card.

Score: 9/10
guffer
guffer avatar

8474 posts since 28/5/04

11 May 2009 12:30
stickers Laughing out loud
FLG
FLG avatar

5871 posts since 21/5/04

11 May 2009 12:34
carl lewis wrote: Store: Focus Pocus - http://www.focuspocus.co.uk/
Good Point: Call me to tell that the pair of trainers were out of stock, but give me a another pair that werent online and an exclusive colourway that werent on sale for the same price. Also gave me a few free load of stickers aswell.


Bad Points: FedEx said they made a delivery attempt, but I didnt see a delivery card.
Score: 9/10

Think the rating system may be flawed Laughing out loud
Ineff
Ineff avatar

9848 posts since 7/4/04

11 May 2009 12:44
Carl Lewis is so stupid Laughing out loud

Di-Moda is the best company I've ordered from recently.

Store: Dimoda

Service: Awesome

Delivery Times: Ordered at lunch time and was with me the next morning.

Good Point: Really fast delivery and nice when I phoned up to arrange sending the jeans back (they didn't fit). They also called me about 10 minutes after I ordered to tell me it was being posted.

Bad Points: Based in Cleethorpes = strong accent LOL

Score: 10/10