5 Aug 2020 16:08
Grind BMX are superb, great service.
Appreciate this is a bit niche for here but was very impressed.
Ordered two different tees from them and got sent two of the same design in different colours. Sent them a polite message on Saturday not expecting a reply until Monday, but got an apology within an hour (such a small thing but so many shops don’t even manage this).
Was asked for a pic of the labels as it was a supplier error, this got sent to them and I got a mail saying they probably wouldn’t respond until Monday but he’d chase this up then.
On Monday I got an email from the supplier confirming I would have the correct tee on Tuesday morning and the shop emailed to confirm this AND saying I could keep the extra tee I didn’t order.
You always learn more about a shop when something goes wrong but they managed to leave me with a better impression that I would have had if I’d just got the right order.
5 Aug 2020 17:26
Anyone shopped from Eastdane before? Decent?
5 Aug 2020 19:57
I have, nothing bad to say about the experience.
5 Aug 2020 20:16
Eastdane are great. Free shipping with Amazon Prime too
5 Aug 2020 21:11
Its owned by Amazon so you should be fine. as said, quick shipping and paid upfront on customs etc.
6 Aug 2020 07:18
Wrong Weather and Orimono - both impressive, arrived next day from Portugal and Germany. Nicely packaged and helpful with sizing queries beforehand.
24 Sep 2020 12:08
ordered yesterday at 2.30pm and items just arrived.
24 Sep 2020 13:59
Ordered twice this last month, 4 items in each order. Both orders were delayed (with me having to ask why) because they couldn’t find items at the time and never actually did.
Pretty slow on refunds too.
5/10. I don’t like ordering from them but can’t argue with the range of products they stock (if can be found).
24 Sep 2020 14:06
HUH Store - shockers, took 3 weeks for item to arrive.
25 Sep 2020 10:53
Can never find anything from the search bar so apologies in advance…
Was reading up some Customs posts - i'm looking to ship from Haven in Canada, but was wondering about customs when it hits the UK. The canadian website says this:
Please note that Canada has signed a Comprehensive and Economic Trade Agreement with the EU thus a reduced or zero rate of duty may apply.
Any first hand experience from shipping from Haven?
25 Sep 2020 13:40
Good to read this just now, was about to place an order on their site for a birthday gift but will probably receive the items for Xmas, so better I find something else quickly
25 Sep 2020 13:44
20% sign up still tempting tho!
25 Sep 2020 15:08
That's the nature for a lot of online homeware retailers, even the big ones like nest.co.uk, they order from the brand directly and then have it shipped over.
Not defending them, as you're right, the radio silence and the estimated times stated on the website are far from accurate, but their customer service (looks like it's one guy called Jack) are spot on when you do get a response from them.
I've ordered a load of Hay stuff from them and it's been smooth sailing, even the return process, only downer as mentioned, is the lead time.
25 Sep 2020 15:33
I got no customs on an order from Blue Button Shop, but only because they marked at 50cad I think.
25 Sep 2020 16:27
Cheers seenmy. Good to know. You tried asking them before to mark the package down ?