Random Fashion Questions: Online Store Reviews


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shego
shego avatar

1595 posts since 11/12/07

4 Jan 2010 16:11
Clarks.

Placed order 11pm 30/12/09. Dispatched 01/01/10. Received 4/01/10.

Considering timing of order this is quality. Free returns by post and also in store. Well packaged.

Cool
gawkrodger
gawkrodger avatar

7637 posts since 4/11/08

4 Jan 2010 21:54
Hardly breaking news but…


Store: ASOS

Service: Grand

Delivery Times: Ordered Sunday (i.e. yesterday) about 3pm. Postage was free and the item was waiting for me at work when I got in this morning! Jawdropping!

Good Point: Good sale discount, quicker than greased lightening. Well packaged

Bad Points: None
Score: 9.5/10
staygold
staygold avatar

5051 posts since 21/11/05

8 Jan 2010 11:40
Farfetch - is shit. My girlfriend ordered some shoes from them and they have just been delivered, they haven't even packaged them in anything, just taped around the showbox with tape and stukc the UPS sticker and all the other shit directly onto the box. The box is battered, hopefully the shoes are alright.

Also they said the shoes were coming from a 'boutique' in London, when you search for that 'boutique' it doesn't seem to exist and the shoes have come from Portugal.

I think the website is a shit idea anyway, if I wanted half the shit on there i'd just buy it directly from the website.
bill
bill avatar

4930 posts since 5/8/09

8 Jan 2010 14:09
Stores I ordered from before xmas without problems, all fast delivery, didn't return anything so hard to comment
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Urban Industry
Pilot
Bespoke Boutique
PollyAnna
End Clothing

TheCorner - Same as yoox, delivery is more expensive for the same service and just like yoox returns are painless but extremely SLOW.

Fever - Delivery was free, took 5-6 days. Pain sending stuff back though, cost me £20 to send something back via courier and emails responses not great. I'd use again but would need to be sure on sizing beforehand.

Diesel Online Store - Run by yoox, everything the same as.

Oki-Ni - Impressive service all round, item returned was refunded same day.

carl lewis
carl lewis avatar

23965 posts since 14/10/04

10 Jan 2010 23:00
Store: Glade

Service: Excellent

Delivery Times: Quick

Good Point: Good sale discounts, Carry nice brands and stock.

Bad Points: Checkout can be a little confusing

Score: 8/10


carl lewis
carl lewis avatar

23965 posts since 14/10/04

10 Jan 2010 23:00
Store: ASOS

Service: Excellent

Delivery Times: Quick for the £1.95 deliver charge.

Good Point: Good sale discount, good views of items, Well packaged, email dispatch notice.

Bad Points: None
Score: 9/10


rural
rural avatar

17771 posts since 26/9/06

10 Jan 2010 23:02
stay gold wrote: Farfetch - is shit. My girlfriend ordered some shoes from them and they have just been delivered, they haven't even packaged them in anything, just taped around the showbox with tape and stukc the UPS sticker and all the other shit directly onto the box. The box is battered, hopefully the shoes are alright.

Also they said the shoes were coming from a 'boutique' in London, when you search for that 'boutique' it doesn't seem to exist and the shoes have come from Portugal.

I think the website is a shit idea anyway, if I wanted half the shit on there i'd just buy it directly from the website.

Yep same thing happened to a pair of shoes i ordered from them a while back, proper lax service. Though saying that, when i asked for a refund, the idiots refunded my money before i had even sent the shoes back to them Laughing out loud
Rez
Rez avatar

8664 posts since 5/4/09

10 Jan 2010 23:10
What did you get from the glade carl?
carl lewis
carl lewis avatar

23965 posts since 14/10/04

10 Jan 2010 23:18
OF crying baby Tee, OF see through chumkey ring and bape mag with tote bag.
carl lewis
carl lewis avatar

23965 posts since 14/10/04

12 Jan 2010 20:49
Store: Accent http://www.accentclothing.com/

Service: Excellent

Delivery Times: Fast

Good Point: Real Time Stock Update, Emailed when Ordered Completed.

Bad Points: Email could of been sent with tracking number, Only one view of the items

Score: 8/10
Dee
Dee avatar

12006 posts since 22/11/07

29 Jan 2010 19:27
anyone had any probs with superdeninm?

returned an item by recorded, recieved 22nd, still no refund. 3 emails to both personal and business email address and no reply.. telephone number doesn't work!



edit: just checked paypal and has just this min come through!
Jimmy326
Jimmy326 avatar

4592 posts since 22/9/07

29 Jan 2010 19:42
Bit belated as I bought at the start of December, but thought it was worth mentioning:

Store: The Dope Factory.

Service: Excellent.

Delivery Times: 10Euro shipping from Italy, and arrived in 4 working days.

Good Point: Basically I realised I couldn't afford what I'd ordered with a busy Xmas coming up (some Fluxus). Despite stating that only credit notes/exchanges would be given for returns, I emailed them stating the item didn't fit, and could I have a refund. They agreed, no questions asked, and I returned the item. They refunded me on the day they received the return, and even gave me back the 10Euro shipping fee too!

Bad Points: Nothing at all.

Score: 10/10.

Mr X
Mr X avatar

7053 posts since 12/7/07

30 Jan 2010 15:12
Gucci.com

I ordered on monday and received the goods from Italy via Germany on Tuesday via UPS.

Bad points: They only deliver to your home address which is a pain if like me you're never at home in the day. Luckily my local UPS drivers know that and deliver to my work.

Score 9/10. Excellent service comes at a price.
stelfox
stelfox avatar

8488 posts since 11/3/09

2 Feb 2010 19:45
What's hanon like for returns, seems to want me to log in in order to find out?
robii
robii avatar

18857 posts since 8/9/06

3 Feb 2010 00:49
Unless they've changed things recently, their returns procedure is a pain in the arse. You log in, look for your order number then click on it, then you're meant to click on a particular link to request a return but the link doesn't exist because it expires 7 days after you order (it should be 7 days after it's delivered, but it's not) so you have to email and ask them for a returns number, which they get arsey about
stelfox
stelfox avatar

8488 posts since 11/3/09

3 Feb 2010 10:00
Ah damn, always a bit less inclined to order anything from somewhere with shitty returns procedure. Cheers
burny
burny avatar

6014 posts since 25/5/06

3 Feb 2010 10:07
Can confirm the eu bapestore works well, shipped with fedex within a day of purchase. Shocked
*****************************
THE BEATMONKEYS
R
R avatar

13282 posts since 17/5/03

3 Feb 2010 18:53
X wrote: Excellent service comes at a price.
R
R avatar

13282 posts since 17/5/03

3 Feb 2010 18:54
double post
Blueprint
Blueprint avatar

986 posts since 28/4/07

3 Feb 2010 21:12
Paid for next day delivery which was confirmed in email, goods never arrived following day. Whats the chances of a refund?