Ordered 2 pairs of running shoes from Runinn first week of January. They’ve been stuck in Spain for weeks and in the meantime I’ve sourced a pair from elsewhere. I got a letter this morning from parcelforce wanting £45 before they deliver the Runinn parcel I no longer need. After 20 days, if I don’t pay, this gets returned to sender.
What’s the easiest way of going about this? Should I pay the charges and sort the return myself? Or don’t pay and allow the parcel to be returned to Spain? WWYD?
I would just wait it out and not pay. If it says it will be returned to sender they can process your refund, surely? Maybe ping Runinn an email after 20 days and day that you didn't want to pay the import charges or whatever and it will be sent back by the Courier?
In other news… not that buy from them but I'm on their mailing list.
We are very sad that the UK has left the European Union (EU).
We didn’t want this, didn’t vote for this, but now we – and you, our loyal EU friends and customers – are having to face the unhappy consequences.
We had hoped to protect our EU customers by covering any additional sales taxes you would be charged, we figured that as we would no longer be paying 20% VAT to the UK government on EU sales, we could afford to pay your local country VAT on your behalf. Sadly, the very high additional fees and charges being imposed by the courier companies and the individual EU customs agencies mean that to do this we are heavily penalised, to the extent that we are making significant losses on many individual shipments to EU countries.
We are working very hard on a viable solution.
We are also investigating setting up an operation in the EU so that all EU orders can be shipped from within the EU and you will be able to receive deliveries without additional cost or inconvenience. Of course, this will take some time to implement.
For a short period, we will not be taking orders from EU customers (with immediate effect).
We hope to be able to resume taking orders and making shipments again in March, with new EU processes to be outlined as soon as possible.
We are devastated that this has happened. Rest assured we are working around the clock to try and find a resolution.