posted 27 Nov 2019 08:32, edited 27 Nov 2019 08:32
saltz33 wrote: abagnale wrote: Has this happened to anyone else’s backpack

Yes, it happened on 3 of the zips on mine. I went and bought replacement RiRi ones and attached them. It took about 20 mins per zip
Where did you get the replacement zips from?
I’ve got one from 2017 where both of the main compartment zips have broken, and one from 2007 that is still going strong. Think the RRP on the 2017 bag was 4x the 2007 one.
27 Nov 2019 09:11
So basic. I'd hit the roof if that happened after spending so much.
Do Vis offer any kind of aftercare?
27 Nov 2019 09:16
They didn’t offer anything… ignored my emails.
I googled riri zips and found them in a textile shop in East London.
I will try and dig out the details.
27 Nov 2019 09:22
Okay - I got mine from a place called London Trimmings.
They stocked the sliders (pulls) for the following styles:
RiRi Flach and RiRi KTA in the following sizes M4, M6 and M8
27 Nov 2019 10:53
Thanks! I’ve sent them an enquiry.